Korean Air received final regulatory approval (EU Commission, US DOJ) for the Asiana acquisition. Operational integration is underway through 2026.
Customer service · Korean AirMainline full-service🇰🇷
Contact Korean Air customer service
Contact Korean Air. UK phone +44 800 026 5883 (Mon–Fri 09:00–18:00), US +1 800 438 5000 (24/7), global +82 2 1588 2001. Information on daily LHR–ICN flights, SkyTeam and passenger rights.
SkyTeamEU 261 appliesSeoul, South Korea
HubICNIncheon International Airport
IATAKEICAO KAL
Founded1969
Fleet~160 aircraft
Destinations~130 destinations
LoyaltySKYPASS
Phone+44 800 026 5883
Inside Korean Air customer service
Korean Air is the largest South Korean airline and is in the process of absorbing Asiana — when complete, the combined airline will be one of Asia's largest carriers. The Seoul-based service centre has strong English-language coverage; SKYPASS Diamond and Million Miler elite-tier service is among the better-performing Asian FFP tiers.
Korean Air channels: which to choose
Picking the right channel for Korean Air significantly cuts wait time. This guide shows where to start for each type of request.
PhoneSeoul direct best
The Seoul service centre handles English-language calls during Korean business hours. SKYPASS Diamond and Million Miler tier members have dedicated phone access.
App / webbest for routine changes
The Korean Air app handles seat selection and SKYPASS redemptions cleanly.
Frequent flyer programme
SKYPASS
Frequent flyerThe Korean Air programme has Silver, Gold, Platinum, Diamond and Million Miler (lifetime) tiers. Diamond gives priority phone access and lounge access. Award availability on Korean Air metal is generally good for SkyTeam partners.
Strengths and watch-outs
Works well
- Seoul hub geography excellent for East Asia and trans-Pacific.
- 747-8 passenger fleet still operating (rare in 2026).
- Korean Air–Asiana combined entity will dominate Korean aviation.
Watch out
- Asiana merger integration through 2026 may temporarily affect cross-booking processes.
Recent changes at Korean Air
2024
At a glance — Korean Air
Korean Air is the largest South Korean airline and a SkyTeam founding member, hubbed at Seoul Incheon (ICN). The fleet of around 160 aircraft (Boeing 737, 747-8, 777, 787 and Airbus A220, A380) covers around 130 destinations. The pending Asiana merger will expand the network substantially when complete.
- HQ
- Seoul, South Korea
- Primary hub
- Incheon International Airport (ICN)
- Alliance
- SkyTeam (founding member)
- Fleet
- ~160 aircraft
- Destinations
- ~130 destinations
Common Korean Air support topics
Most calls to Korean Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Korean Air in the EU
If your Korean Air flight departs from an EU airport — or arrives in the EU on Korean Air metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Korean Air
- What is Korean Air's customer service phone number?
- Korean Air customer service can be reached at +44 800 026 5883.
- Where can I find Korean Air support online?
- Visit https://www.koreanair.com/gb/en for official support options.
- Does Korean Air customer service offer support in English?
- Yes, Korean Air offers English-speaking customer service. Call +44 800 026 5883 for support in English.
- Is Korean Air customer service available 24 hours?
- Korean Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.