Contact T'way Air customer service
Contact T'way Air (TW) customer service. Seoul 24/7 hotline, social channels and website for booking, baggage and refund help.
What T'way Air customer service is like in practice
T'way Air is one of South Korea's mid-tier low-cost carriers, operating predominantly Korea-Japan and Korea-Southeast Asia routes from Incheon and Gimpo. The customer-service model is app-first with Seoul business-hours phone support; English coverage is available but limited outside Korean business hours. T'way has expanded long-haul service with leased Airbus A330-300 aircraft on routes to Europe and the Americas, an unusual move for an Asian LCC.
Which T'way Air channel to pick
Some T'way Air channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
T'way's app and tway.com handle most routine changes including seat selection and baggage add-ons.
Seoul service centre handles Korean and English calls during local business hours. Outside those hours, expect chatbot-first routing.
The T'way Air verdict: what to know
Works well
- Long-haul A330 routes uncommon for a Korean LCC.
- Strong Korea-Japan network density.
At a glance — T'way Air
T'way Air is hubbed at Seoul Incheon (ICN) and Gimpo (GMP). The fleet of around 30 aircraft (Boeing 737-800/MAX and leased Airbus A330-300) covers Korean-domestic routes, Japan, Southeast Asia, and a growing long-haul network including selected European destinations. T'way is one of the South Korean LCCs being affected by the broader Korean aviation consolidation around the Korean Air-Asiana merger.
- HQ
- Seoul, South Korea
- Primary hub
- Incheon International Airport (ICN)
Common T'way Air support topics
Most calls to T'way Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about T'way Air
- What is T'way Air's customer service phone number?
- T'way Air customer service can be reached at +82 1688 8686.
- Where can I find T'way Air support online?
- Visit https://www.twayair.com/ for official support options.
- Does T'way Air customer service offer support in English?
- Yes, T'way Air offers English-speaking customer service. Call +82 1688 8686 for support in English.
- Is T'way Air customer service available 24 hours?
- T'way Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.