Contact T'way Air customer service
Contact T'way Air (TW) customer service. Seoul 24/7 hotline, social channels and website for booking, baggage and refund help.
- Phone: +82 1688 8686
- Website: https://www.twayair.com/
Fastest way to reach T'way Air
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common T'way Air support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When T'way Air cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. T'way Air online check-in typically opens 24–30 hours before departure. At Incheon International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about T'way Air
- What is T'way Air's customer service phone number?
- T'way Air customer service can be reached at +82 1688 8686.
- Where can I find T'way Air support online?
- Visit https://www.twayair.com/ for official support options.
- Does T'way Air customer service offer support in English?
- Yes, T'way Air offers English-speaking customer service. Call +82 1688 8686 for support in English.
- Is T'way Air customer service available 24 hours?
- T'way Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Incheon International Airport (ICN): Asiana Airlines · Jeju Air · Jin Air · Korean Air
Other airlines based in South Korea: Air Busan
About T'way Air
T'way Air was founded in 2010 and is headquartered in Seoul, South Korea. Its primary hub is Incheon International Airport (ICN). IATA code TW, ICAO code TWB.