Contact Jeju Air customer service
Contact Jeju Air customer service for booking changes, refunds, baggage claims, delayed flights and Korean passenger rights. Phone numbers, opening hours and support channels for South Korea's largest low-cost carrier.
Inside Jeju Air customer service
Jeju Air is one of South Korea's largest low-cost carriers. The customer-service operation is Seoul-based with bilingual Korean and English support during Korean business hours. The airline operates extensively to Japan, China, and Southeast Asia from Incheon.
Jeju Air channels: which to choose
Picking the right channel for Jeju Air significantly cuts wait time. This guide shows where to start for each type of request.
Jeju Air's app handles most routine changes.
At a glance — Jeju Air
Jeju Air is hubbed at Seoul Incheon (ICN). The fleet of around 40 aircraft (Boeing 737-800) covers around 60 destinations.
- HQ
- Jeju City, South Korea
- Primary hub
- Incheon International Airport (ICN)
Common Jeju Air support topics
Most calls to Jeju Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Jeju Air
- What is Jeju Air's customer service phone number?
- Jeju Air customer service can be reached at +82 1599 1500.
- Where can I find Jeju Air support online?
- Visit https://www.jejuair.net/en/main.do for official support options.
- Does Jeju Air customer service offer support in English?
- Yes, Jeju Air offers English-speaking customer service. Call +82 1599 1500 for support in English.
- Is Jeju Air customer service available 24 hours?
- Jeju Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.