Contact Jeju Air customer service
Contact Jeju Air customer service for booking changes, refunds, baggage claims, delayed flights and Korean passenger rights. Phone numbers, opening hours and support channels for South Korea's largest low-cost carrier.
- Phone: +82 1599 1500
- Website: https://www.jejuair.net/en/main.do
Fastest way to reach Jeju Air
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Jeju Air support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Jeju Air cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Jeju Air online check-in typically opens 24–30 hours before departure. At Incheon International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Jeju Air
- What is Jeju Air's customer service phone number?
- Jeju Air customer service can be reached at +82 1599 1500.
- Where can I find Jeju Air support online?
- Visit https://www.jejuair.net/en/main.do for official support options.
- Does Jeju Air customer service offer support in English?
- Yes, Jeju Air offers English-speaking customer service. Call +82 1599 1500 for support in English.
- Is Jeju Air customer service available 24 hours?
- Jeju Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Incheon International Airport (ICN): Asiana Airlines · Jin Air · Korean Air · T'way Air
Other airlines based in South Korea: Air Busan
About Jeju Air
Jeju Air was founded in 2005 and is headquartered in Jeju City, South Korea. Its primary hub is Incheon International Airport (ICN). IATA code 7C, ICAO code JJA.