What is Asiana Airlines's customer service phone number?

Asiana Airlines customer service can be reached at +44 207 340 1630.

Does Asiana Airlines customer service offer support in English?

Yes, Asiana Airlines offers English-speaking customer service. Call +44 207 340 1630 for support in English.

Is Asiana Airlines customer service available 24 hours?

Asiana Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.

Customer service · Asiana AirlinesMainline full-service🇰🇷

Contact Asiana Airlines customer service

Contact Asiana Airlines (OZ / AAR) from the UK and worldwide. Phone numbers, Asiana Club support, reservations, baggage help and UK/EU 261 compensation.

Star AllianceEU 261 appliesSeoul, South Korea

FlightContactHelp Editorial TeamReviewing airline customer-service channels since 2020

Reviewed June 2026

HubICNIncheon International Airport

IATAOZICAO AAR

Founded1988

Fleet~80 aircraft

Destinations~90 destinations

LoyaltyAsiana Club

Phone+44 207 340 1630

Websitehttps://flyasiana.com/C/TW/EN/customer/main?menuId=CM201802220000728474

Inside Asiana Airlines customer service

Asiana Airlines is in the process of merging into Korean Air (regulatory approvals largely complete by 2024) — the combined entity will form one of Asia's largest carriers. During the transition, Asiana customer service remains separate but with increasing operational integration with Korean Air on routes and frequencies.

Asiana Airlines channels: which to choose

Picking the right channel for Asiana Airlines significantly cuts wait time. This guide shows where to start for each type of request.

PhoneSeoul-direct best

The Seoul service centre handles English-language calls during Korean business hours. Country-specific numbers route through outsourced centres with limited authority.

App / webbest for routine changes

The Asiana app handles seat selection and online check-in. During the Korean Air merger, some functions are being progressively unified — verify which carrier's app handles your booking.

Frequent flyer programme

Asiana Club

Frequent flyer

The Asiana programme is being merged with Korean Air's SKYPASS as the carrier integration completes. Asiana Diamond status will map to SKYPASS Diamond after the merger.

Strengths and watch-outs

Works well

Seoul ICN hub geography excellent for East Asia and trans-Pacific.
Star Alliance partnerships maintained through the merger transition.

Watch out

Korean Air merger means some processes are in flux — verify current procedures.
Country-call-centre authority is limited outside Seoul.

Recent changes at Asiana Airlines

2024

Korean Air–Asiana merger received final regulatory approvals (EU and US) and is progressing to operational integration through 2026.

At a glance — Asiana Airlines

Asiana Airlines is one of South Korea's two flag carriers (Korean Air is the larger) and a Star Alliance member, hubbed at Seoul Incheon (ICN). The fleet of around 80 aircraft is in transition as the Korean Air merger progresses. The combined entity will become one of Asia's largest carriers.

HQ: Seoul, South Korea
Primary hub: Incheon International Airport (ICN)
Alliance: Star Alliance
Fleet: ~80 aircraft
Destinations: ~90 destinations

Common Asiana Airlines support topics

Most calls to Asiana Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.

For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:

Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.

Passenger rights when flying Asiana Airlines in the EU

If your Asiana Airlines flight departs from an EU airport — or arrives in the EU on Asiana Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.

Frequently asked questions about Asiana Airlines

What is Asiana Airlines's customer service phone number?: Asiana Airlines customer service can be reached at +44 207 340 1630.
Where can I find Asiana Airlines support online?: Visit https://flyasiana.com/C/TW/EN/customer/main?menuId=CM201802220000728474 for official support options.
Does Asiana Airlines customer service offer support in English?: Yes, Asiana Airlines offers English-speaking customer service. Call +44 207 340 1630 for support in English.
Is Asiana Airlines customer service available 24 hours?: Asiana Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.