Contact Air New Zealand customer service

Fastest way to reach Air New Zealand

Pick the channel that matches your request — it reduces wait time and avoids transfers:

• Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
• Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
• Refund or reimbursement — submit the online refund form on the official airline website.
• Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
• Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.

Common Air New Zealand support topics

Most calls to Air New Zealand customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.

For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:

• Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
• Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
• How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.

Frequently asked questions about Air New Zealand

What is Air New Zealand's customer service phone number?

Air New Zealand customer service can be reached at +44 800 004 2546.

Where can I find Air New Zealand support online?

Visit https://www.airnewzealand.co.uk/ for official support options.

Does Air New Zealand customer service offer support in English?

Yes, Air New Zealand offers English-speaking customer service. Call +44 800 004 2546 for support in English.

Is Air New Zealand customer service available 24 hours?

Air New Zealand customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.

Related airlines