Editorial · Updated June 2026
Air travel guides
Editor-written, dated, and quarterly-reviewed guides on the situations where passengers most often need real answers — compensation, baggage problems, refunds, and how to actually get through to an airline.
EU 261 flight compensation
Who qualifies, how much you get (€250–€600), what counts as "extraordinary circumstances", and how to claim — including UK 261 and other regimes.
Airline baggage claims
Lost, damaged or delayed luggage: the PIR, Montreal Convention limits, the 7-day damage deadline, and how airlines actually value contents.
Airline refunds and vouchers
When you're owed cash versus a voucher, what "non-refundable" tickets can still get back, and the EU/US refund deadlines.
Reach customer service fastest
Practical channel-and-timing playbook — phone, chat, social media, airport desk — with the IVR tricks that actually work.
About these guides
Our guides are written by an editorial team that handles passenger-rights and travel-disruption questions full time. We cite the underlying regulations — EU 261, the Montreal Convention, US DOT rules and equivalents — and update each guide at least quarterly.
They are informational rather than legal advice; for individual cases, consult a qualified adviser. If something on these guides is out of date or wrong, please contact us and we'll fix it.