Contact ANA (All Nippon Airways) customer service
Contact ANA All Nippon Airways customer service. Find UK phone number, website and opening hours for Japan's largest airline.
What ANA (All Nippon Airways) customer service is like in practice
ANA (All Nippon Airways) is Japan's largest airline and a perennially top-rated Star Alliance member. The Tokyo (Haneda and Narita) service centres handle bilingual Japanese and English calls 24/7 with high agent authority. ANA Diamond and Platinum elite-tier service is among the fastest in commercial aviation — sub-60-second answer times with named-host service for Diamonds.
Which ANA (All Nippon Airways) channel to pick
Some ANA (All Nippon Airways) channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
The Tokyo service centre handles English-language calls 24/7 with high agent authority. ANA Diamond and Platinum tier members reach a dedicated line with sub-60-second waits and named-host service.
The ANA app handles seat selection, meal preferences and check-in. ANA Mileage Club award redemptions can be made online with the same availability as phone.
ANA (All Nippon Airways) frequent flyer notes
ANA Mileage Club
Frequent flyerThe ANA programme has Bronze, Silver, Platinum and Diamond tiers; Diamond requires 100,000 Premium Points in a year and gives priority Tokyo phone access plus the Suite Lounge access at Haneda. SFC (Super Flyers Card) is a lifetime status retention mechanism not formally in the tier chart.
The ANA (All Nippon Airways) verdict: what to know
Works well
- Tokyo agents have broad authority and 24/7 English coverage.
- ANA Diamond service is consistently top-rated globally.
- 787 fleet (largest in world) gives excellent product on long-haul.
Watch out
- Outside Tokyo, agent authority drops sharply.
- Diamond qualification (100,000 PP) is the highest spend-based threshold of any major Asian FFP.
At a glance — ANA (All Nippon Airways)
ANA (All Nippon Airways) is one of Japan's two flag carriers (Japan Airlines is the other) and the largest by passenger count, hubbed at Tokyo Haneda (HND) and Tokyo Narita (NRT). The fleet of around 220 aircraft (Boeing 737, 767, 777, 787 and Airbus A320neo, A380) covers around 90 destinations. ANA is a Star Alliance founding member from the alliance's post-Asia expansion era.
- HQ
- Tokyo, Japan
- Primary hub
- Tokyo Haneda Airport (HND)
- Secondary base
- Narita International Airport (NRT)
- Alliance
- Star Alliance
- Fleet
- ~220 aircraft
- Destinations
- ~90 destinations
Common ANA (All Nippon Airways) support topics
Most calls to ANA (All Nippon Airways) customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying ANA (All Nippon Airways) in the EU
If your ANA (All Nippon Airways) flight departs from an EU airport — or arrives in the EU on ANA (All Nippon Airways) metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about ANA (All Nippon Airways)
- What is ANA (All Nippon Airways)'s customer service phone number?
- ANA (All Nippon Airways) customer service can be reached at +44 207 224 8866.
- Where can I find ANA (All Nippon Airways) support online?
- Visit https://www.ana.co.jp/en/gb/ for official support options.
- Does ANA (All Nippon Airways) customer service offer support in English?
- Yes, ANA (All Nippon Airways) offers English-speaking customer service. Call +44 207 224 8866 for support in English.
- Is ANA (All Nippon Airways) customer service available 24 hours?
- ANA (All Nippon Airways) customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.