Contact Peach Aviation customer service
Contact Peach Aviation customer service for booking changes, refunds, baggage claims, delayed flights and Japanese passenger rights. Phone numbers, opening hours and support channels for Japan's first low-cost carrier and ANA Group subsidiary.
Peach Aviation customer service: what to expect
Peach is ANA Group's wholly-owned Japanese low-cost subsidiary. Operations are primarily within Japan and selected Asian routes; the customer-service model is app-first with limited phone support.
Getting through to Peach Aviation
Each Peach Aviation support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Peach's app handles most routine changes.
At a glance — Peach Aviation
Peach is hubbed at Osaka Kansai (KIX) with secondary operations at Tokyo Narita (NRT). The fleet of around 35 aircraft (Airbus A320 family) covers around 35 destinations across Japan and Asia. Wholly-owned by ANA Holdings.
- HQ
- Izumisano, Japan
- Primary hub
- Kansai International Airport (KIX)
Common Peach Aviation support topics
Most calls to Peach Aviation customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Peach Aviation
- What is Peach Aviation's customer service phone number?
- Peach Aviation customer service can be reached at +81 570 001 292.
- Where can I find Peach Aviation support online?
- Visit https://www.flypeach.com/en/ for official support options.
- Does Peach Aviation customer service offer support in English?
- Yes, Peach Aviation offers English-speaking customer service. Call +81 570 001 292 for support in English.
- Is Peach Aviation customer service available 24 hours?
- Peach Aviation customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.