Contact Jin Air customer service
Contact Jin Air (LJ) customer service in South Korea. Phone, 24/7 call centre, domestic and intra-Asia low-cost route information.
Jin Air customer service: what to expect
Jin Air is one of South Korea's low-cost carriers and the wholly-owned LCC subsidiary of Korean Air. The Seoul customer-service team handles Korean and English calls during Korean business hours, with the operation being progressively integrated with Korean Air group customer-service infrastructure following the Korean Air-Asiana merger consolidation.
Getting through to Jin Air
Each Jin Air support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Jin Air's app and jinair.com handle routine changes including seat selection.
Seoul service centre handles Korean and English calls. Korean Air group integration means some functions are progressively unified with the parent.
At a glance — Jin Air
Jin Air is hubbed at Seoul Incheon (ICN) and Gimpo (GMP). The Boeing 737-800 fleet of around 25 aircraft covers Korean-domestic plus Korea-Japan, Korea-Southeast Asia, and selected long-haul routes (Honolulu) — unusual for a Korean LCC. Wholly-owned by Korean Air.
- HQ
- Seoul, South Korea
- Primary hub
- Incheon International Airport (ICN)
Common Jin Air support topics
Most calls to Jin Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Jin Air
- What is Jin Air's customer service phone number?
- Jin Air customer service can be reached at +82 1600 6200.
- Where can I find Jin Air support online?
- Visit https://www.jinair.com/ for official support options.
- Does Jin Air customer service offer support in English?
- Yes, Jin Air offers English-speaking customer service. Call +82 1600 6200 for support in English.
- Is Jin Air customer service available 24 hours?
- Jin Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.