Contact Air Busan customer service
Contact Air Busan (BX) customer service in South Korea. Phone, 24/7 call centre and information on Busan-based intra-Asia low-cost routes.
Calling Air Busan: the practical view
Air Busan is a South Korean low-cost carrier, part of the Asiana Airlines group. The Busan-focused operation primarily serves regional and Japan-Korea routes.
Air Busan support channels in practice
Air Busan offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
Air Busan's app handles routine changes.
At a glance — Air Busan
Air Busan is hubbed at Busan Gimhae (PUS) and Seoul Incheon (ICN). Part of the Asiana Airlines group (now being absorbed into Korean Air).
- HQ
- Busan, South Korea
- Primary hub
- Gimhae International Airport (PUS)
Common Air Busan support topics
Most calls to Air Busan customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Air Busan
- What is Air Busan's customer service phone number?
- Air Busan customer service can be reached at +82 1666 3060.
- Where can I find Air Busan support online?
- Visit https://www.airbusan.com/en/ for official support options.
- Does Air Busan customer service offer support in English?
- Yes, Air Busan offers English-speaking customer service. Call +82 1666 3060 for support in English.
- Is Air Busan customer service available 24 hours?
- Air Busan customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.