Contact China Eastern customer service

Fastest way to reach China Eastern

Pick the channel that matches your request — it reduces wait time and avoids transfers:

• Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
• Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
• Refund or reimbursement — submit the online refund form on the official airline website.
• Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
• Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.

Common China Eastern support topics

Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.

Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When China Eastern cancels a flight, you can request a full cash refund via the online form regardless of fare class.

Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.

Online check-in. China Eastern online check-in typically opens 24–30 hours before departure. At Shanghai Pudong International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.

Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.

Passenger rights in the EU (Regulation 261/2004)

If your China Eastern flight departs from an EU airport, or arrives at an EU airport operated by an EU carrier, you may be entitled to compensation and care under EU Regulation 261/2004 when:

• your flight is delayed 3 hours or more on arrival;
• your flight is cancelled less than 14 days before departure;
• you are denied boarding due to overbooking.

Compensation ranges from €250 to €600 depending on flight distance, and is not payable for delays caused by extraordinary circumstances such as severe weather or air-traffic control strikes. You are also entitled to meals, refreshments and, where necessary, overnight accommodation during long waits.

This is informational, not legal advice. Submit claims to China Eastern via the contact channels above, or consult the EU air passenger rights overview on Your Europe.

Frequently asked questions about China Eastern

What is China Eastern's customer service phone number?

China Eastern customer service can be reached at +1 626 583 1500.

What is China Eastern's customer service email?

You can email China Eastern customer service at customercare@ceair.com.

Where can I find China Eastern support online?

Visit https://us.ceair.com/en/ for official support options.

Does China Eastern customer service offer support in English?

Yes, China Eastern offers English-speaking customer service. Call +1 626 583 1500 for support in English.

How do I email China Eastern customer service?

You can email China Eastern customer service at customercare@ceair.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.

Is China Eastern customer service available 24 hours?

China Eastern customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.

About China Eastern

China Eastern was founded in 1988 and is headquartered in Shanghai, China. Its primary hub is Shanghai Pudong International Airport (PVG). IATA code MU, ICAO code CES.

China Eastern is a member of the SkyTeam alliance.