Restructuring of HNA Group resolved; Hainan Airlines now operates under new ownership.
Customer service · Hainan Airlines
Contact Hainan Airlines customer service
Contact Hainan Airlines customer service from the UK. Find phone number, website and opening hours for China's Skytrax 5-Star airline.
EU 261 appliesHaikou, China
HubHAKHaikou Meilan International Airport
IATAHUICAO CHH
Founded1989
Phone+44 207 025 3888
Calling Hainan Airlines: the practical view
Hainan Airlines is one of China's largest privately-owned (formerly) carriers, hubbed in Haikou with significant Beijing operations. The carrier was extensively restructured following parent HNA Group's 2021 collapse. Operations have stabilised under new ownership.
Hainan Airlines support channels in practice
Hainan Airlines offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
PhoneChinese business hours
Service centres handle Mandarin calls; English availability varies.
Lately at Hainan Airlines
2022-2023
At a glance — Hainan Airlines
Hainan Airlines is hubbed at Haikou (HAK) and Beijing Capital (PEK). The fleet of around 200 aircraft (Boeing 737, 787, Airbus A330, A350) covers around 100 destinations.
- HQ
- Haikou, China
- Primary hub
- Haikou Meilan International Airport (HAK)
Common Hainan Airlines support topics
Most calls to Hainan Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Hainan Airlines in the EU
If your Hainan Airlines flight departs from an EU airport — or arrives in the EU on Hainan Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Hainan Airlines
- What is Hainan Airlines's customer service phone number?
- Hainan Airlines customer service can be reached at +44 207 025 3888.
- Where can I find Hainan Airlines support online?
- Visit https://www.hainanairlines.com/ for official support options.
- Does Hainan Airlines customer service offer support in English?
- Yes, Hainan Airlines offers English-speaking customer service. Call +44 207 025 3888 for support in English.
- Is Hainan Airlines customer service available 24 hours?
- Hainan Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.