Contact China Southern Airlines customer service
Contact China Southern Airlines customer service from the UK. Find phone number, website and opening hours for China's largest airline.
Calling China Southern Airlines: the practical view
China Southern is the third of the mainland Chinese "Big Three" carriers (alongside Air China and China Eastern). It was a SkyTeam member from 2007 until 2019 when it left to focus on bilateral partnerships, especially with American Airlines and Qatar Airways. The Guangzhou service centre handles bilingual Mandarin and English calls.
China Southern Airlines support channels in practice
China Southern Airlines offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
The Guangzhou service centre handles English-language calls during Chinese business hours.
The China Southern app handles routine changes and Sky Pearl redemptions.
Earning and redeeming with China Southern Airlines
Sky Pearl Club
Frequent flyerPost-SkyTeam, the programme has bilateral redemption partnerships with American Airlines and Qatar Airways.
China Southern Airlines at its best and worst
Works well
- Massive fleet and route density across mainland China.
- AA and Qatar bilateral partnerships fill the post-SkyTeam gap.
Watch out
- Left SkyTeam in 2019 — old miles-credit habits with SkyTeam carriers no longer apply.
- English-language coverage limited outside Chinese business hours.
At a glance — China Southern Airlines
China Southern is hubbed at Guangzhou Baiyun (CAN) with a major secondary base at Beijing Daxing (PKX). The fleet of around 900 aircraft makes it the largest airline in Asia by fleet count. Network covers around 220 destinations.
- HQ
- Guangzhou, China
- Primary hub
- Guangzhou Baiyun International Airport (CAN)
Common China Southern Airlines support topics
Most calls to China Southern Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying China Southern Airlines in the EU
If your China Southern Airlines flight departs from an EU airport — or arrives in the EU on China Southern Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about China Southern Airlines
- What is China Southern Airlines's customer service phone number?
- China Southern Airlines customer service can be reached at +44 207 747 8888.
- Where can I find China Southern Airlines support online?
- Visit https://www.csair.com/en/ for official support options.
- Does China Southern Airlines customer service offer support in English?
- Yes, China Southern Airlines offers English-speaking customer service. Call +44 207 747 8888 for support in English.
- Is China Southern Airlines customer service available 24 hours?
- China Southern Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.