Contact Air Macau customer service
Contact Air Macau (NX) customer service in Macau. Phone, 24/7 call centre and information on regional China, Taiwan, Japan and Southeast Asia routes.
- Phone: +853 2839 5555
- Website: https://www.airmacau.com.mo/en/
Fastest way to reach Air Macau
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Air Macau support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Air Macau cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Air Macau online check-in typically opens 24–30 hours before departure. At Macau International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Air Macau
- What is Air Macau's customer service phone number?
- Air Macau customer service can be reached at +853 2839 5555.
- Where can I find Air Macau support online?
- Visit https://www.airmacau.com.mo/en/ for official support options.
- Does Air Macau customer service offer support in English?
- Yes, Air Macau offers English-speaking customer service. Call +853 2839 5555 for support in English.
- Is Air Macau customer service available 24 hours?
- Air Macau customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Other airlines based in China: Air China · China Eastern · China Southern Airlines · Hainan Airlines · Spring Airlines
About Air Macau
Air Macau was founded in 1994 and is headquartered in Macau, China. Its primary hub is Macau International Airport (MFM). IATA code NX, ICAO code AMU.