Contact Air Macau customer service
Contact Air Macau (NX) customer service in Macau. Phone, 24/7 call centre and information on regional China, Taiwan, Japan and Southeast Asia routes.
How Air Macau handles customer service
Air Macau is the Macau-based regional carrier connecting Macau to mainland China, Taiwan, and selected Asian destinations. The Macau service centre handles Chinese and English calls during Macau business hours.
Reaching Air Macau: by channel
The channel you choose makes a bigger difference for Air Macau than for most carriers — this is where to start for each kind of request.
Air Macau's app handles routine changes.
At a glance — Air Macau
Air Macau is hubbed at Macau International (MFM). The fleet of around 15 aircraft (Airbus A319, A320, A321) covers around 20 destinations.
- HQ
- Macau, China
- Primary hub
- Macau International Airport (MFM)
Common Air Macau support topics
Most calls to Air Macau customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Air Macau
- What is Air Macau's customer service phone number?
- Air Macau customer service can be reached at +853 2839 5555.
- Where can I find Air Macau support online?
- Visit https://www.airmacau.com.mo/en/ for official support options.
- Does Air Macau customer service offer support in English?
- Yes, Air Macau offers English-speaking customer service. Call +853 2839 5555 for support in English.
- Is Air Macau customer service available 24 hours?
- Air Macau customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.