Contact Spring Airlines customer service
Contact Spring Airlines (9C) customer service. Shanghai 24/7 hotline, social channels and website for booking, baggage and refund help.
What Spring Airlines customer service is like in practice
Spring Airlines is China's first private low-cost carrier. Operations are primarily within China and to nearby Asian destinations.
Which Spring Airlines channel to pick
Some Spring Airlines channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Spring Airlines' app handles routine changes. English coverage is limited.
At a glance — Spring Airlines
Spring Airlines is hubbed at Shanghai Pudong (PVG). The fleet operates Airbus A320 family aircraft.
- HQ
- Shanghai, China
- Primary hub
- Shanghai Pudong International Airport (PVG)
Common Spring Airlines support topics
Most calls to Spring Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Spring Airlines
- What is Spring Airlines's customer service phone number?
- Spring Airlines customer service can be reached at +86 21 9301 1234.
- Where can I find Spring Airlines support online?
- Visit https://en.ch.com/ for official support options.
- Does Spring Airlines customer service offer support in English?
- Yes, Spring Airlines offers English-speaking customer service. Call +86 21 9301 1234 for support in English.
- Is Spring Airlines customer service available 24 hours?
- Spring Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.