Completed exit from Chapter 11 bankruptcy and listed shares on the New York and Mexican stock exchanges, signaling operational stabilisation.
Customer service · AeromexicoMainline full-service🇲🇽
Contact Aeromexico customer service
Contact Aeroméxico customer service. Find UK phone number, website and opening hours for the Mexican flag carrier.
SkyTeamEU 261 appliesMexico City, Mexico
HubMEXMexico City International Airport
IATAAMICAO AMX
Founded1934
Fleet~145 aircraft
Destinations~95 destinations
LoyaltyClub Premier
Phone+44 207 801 6234
Calling Aeromexico: the practical view
Aeromexico's customer service runs out of Mexico City and reflects the carrier's post-Chapter 11 restructuring (it exited bankruptcy in 2022). The phone channel is the strongest, with English-language agents available 24/7 from Mexico, but the team is most empowered for bookings originating or transiting Mexico City; complex multi-segment cases on partner metal can need a callback. Club Premier Diamante members report sub-3-minute waits on the elite line even during peak Latin-American travel periods.
Aeromexico support channels in practice
Aeromexico offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
Phonebest for rebookings
The Mexico City service centre is the most empowered. Country-specific numbers route to the same backbone, so the published US toll-free or UK number reach the same agent pool — useful when the local Mexican line is jammed.
Web claim portalfor refunds and DOT cases
Refunds for cancelled flights are handled through the AM portal at aeromexico.com — the DOT automatic-refund rule applies to AM's US-touching flights and the portal honours the 7-business-day rule for credit-card payments.
X / Twitterfast during US/UK hours
@Aeromexico's X team is more responsive than the phone queue during US business hours and has rebooking authority for non-fare-rule waivers. Spanish-language responses available on @AeromexicoEsp.
Earning and redeeming with Aeromexico
Club Premier is the Aeromexico FFP, with Diamante as the top tier giving dedicated phone access and unlimited fee-free changes on AM metal. Delta SkyMiles status also carries over partially via the joint venture for elite recognition.
Aeromexico at its best and worst
Works well
- Bilingual Mexico City service centre with 24/7 English-language coverage.
- Country-specific numbers all reach the same empowered Mexico City pool.
- X support responsive during US business hours.
Watch out
- Joint-venture / partner-metal bookings sometimes need agent callbacks.
- Mexico-issued tickets paid in MXN can take longer to refund to non-Mexican cards.
Lately at Aeromexico
Mar 2024
At a glance — Aeromexico
Aeromexico is Mexico's largest airline and a SkyTeam member, hubbed at Mexico City International (MEX) with secondary operations at Monterrey and Cancún. The fleet is around 145 aircraft — predominantly Boeing 737 MAX and 787 Dreamliner — covering destinations across Latin America, the US, and a handful of long-haul European and Asian routes. The Delta joint venture provides extensive trans-border US connectivity.
- HQ
- Mexico City, Mexico
- Primary hub
- Mexico City International Airport (MEX)
- Alliance
- SkyTeam (founding member)
- Fleet
- ~145 aircraft
- Destinations
- ~95 destinations
Common Aeromexico support topics
Most calls to Aeromexico customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Aeromexico in the EU
If your Aeromexico flight departs from an EU airport — or arrives in the EU on Aeromexico metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Aeromexico
- What is Aeromexico's customer service phone number?
- Aeromexico customer service can be reached at +44 207 801 6234.
- Where can I find Aeromexico support online?
- Visit https://www.aeromexico.com/en-gb/ for official support options.
- Does Aeromexico customer service offer support in English?
- Yes, Aeromexico offers English-speaking customer service. Call +44 207 801 6234 for support in English.
- Is Aeromexico customer service available 24 hours?
- Aeromexico customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.