Contact Volaris customer service
Contact Volaris customer service for booking changes, refunds, baggage claims, delayed flights and Mexican passenger rights. Phone numbers, opening hours and support channels for Mexico's largest ultra low-cost carrier.
Calling Volaris: the practical view
Volaris is one of Mexico's largest low-cost carriers, operating extensively to the US and Central America from Mexican bases.
Volaris support channels in practice
Volaris offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
Volaris app handles routine changes.
At a glance — Volaris
Volaris is hubbed at Mexico City International (MEX) with significant operations at Guadalajara (GDL), Tijuana (TIJ), and Cancún (CUN). Airbus A320 family fleet covers Mexican-domestic, US, and Central American destinations.
- HQ
- Mexico City, Mexico
- Primary hub
- Mexico City International Airport (MEX)
Common Volaris support topics
Most calls to Volaris customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Volaris
- What is Volaris's customer service phone number?
- Volaris customer service can be reached at +52 55 1102 8000.
- Where can I find Volaris support online?
- Visit https://www.volaris.com/en/ for official support options.
- Does Volaris customer service offer support in English?
- Yes, Volaris offers English-speaking customer service. Call +52 55 1102 8000 for support in English.
- Is Volaris customer service available 24 hours?
- Volaris customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.