Contact Volaris customer service
Contact Volaris customer service for booking changes, refunds, baggage claims, delayed flights and Mexican passenger rights. Phone numbers, opening hours and support channels for Mexico's largest ultra low-cost carrier.
- Phone: +52 55 1102 8000
- Website: https://www.volaris.com/en/
Fastest way to reach Volaris
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Volaris support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Volaris cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Volaris online check-in typically opens 24–30 hours before departure. At Mexico City International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Volaris
- What is Volaris's customer service phone number?
- Volaris customer service can be reached at +52 55 1102 8000.
- Where can I find Volaris support online?
- Visit https://www.volaris.com/en/ for official support options.
- Does Volaris customer service offer support in English?
- Yes, Volaris offers English-speaking customer service. Call +52 55 1102 8000 for support in English.
- Is Volaris customer service available 24 hours?
- Volaris customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Mexico City International Airport (MEX): Aeromexico
Other airlines based in Mexico: VivaAerobus
About Volaris
Volaris was founded in 2004 and is headquartered in Mexico City, Mexico. Its primary hub is Mexico City International Airport (MEX). IATA code Y4, ICAO code VOI.