Contact VivaAerobus customer service
Contact VivaAerobus customer service for booking changes, refunds, baggage claims, delayed flights and Mexican passenger rights. Phone numbers, opening hours and support channels for Mexico's second-largest ultra low-cost carrier.
- Phone: +52 81 8215 0150
- Website: https://www.vivaaerobus.com/en-us/
Fastest way to reach VivaAerobus
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common VivaAerobus support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When VivaAerobus cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. VivaAerobus online check-in typically opens 24–30 hours before departure. At Monterrey International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about VivaAerobus
- What is VivaAerobus's customer service phone number?
- VivaAerobus customer service can be reached at +52 81 8215 0150.
- Where can I find VivaAerobus support online?
- Visit https://www.vivaaerobus.com/en-us/ for official support options.
- Does VivaAerobus customer service offer support in English?
- Yes, VivaAerobus offers English-speaking customer service. Call +52 81 8215 0150 for support in English.
- Is VivaAerobus customer service available 24 hours?
- VivaAerobus customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Other airlines based in Mexico: Aeromexico · Volaris
About VivaAerobus
VivaAerobus was founded in 2006 and is headquartered in Monterrey, Mexico. Its primary hub is Monterrey International Airport (MTY). IATA code VB, ICAO code VIV.