Contact VivaAerobus customer service
Contact VivaAerobus customer service for booking changes, refunds, baggage claims, delayed flights and Mexican passenger rights. Phone numbers, opening hours and support channels for Mexico's second-largest ultra low-cost carrier.
Inside VivaAerobus customer service
VivaAerobus is one of Mexico's major ultra-low-cost carriers (alongside Volaris) with focus on Mexican-domestic and Mexico-US routes. The Monterrey-based customer-service team handles bilingual Spanish and English calls during Mexican business hours. The carrier is app-first by design with phone access progressively gated through chatbot routing. The Volaris-VivaAerobus competitive dynamic shapes pricing and route choices across Mexican LCC market.
VivaAerobus channels: which to choose
Picking the right channel for VivaAerobus significantly cuts wait time. This guide shows where to start for each type of request.
VivaAerobus's app and vivaaerobus.com handle routine changes including seat selection and baggage add-ons. The Manage Booking tool calculates fees correctly.
Monterrey service centre handles bilingual Spanish and English calls during Mexican business hours.
Strengths and watch-outs
Watch out
- Fee structure stacks aggressively on top of the headline fare.
At a glance — VivaAerobus
VivaAerobus is hubbed at Monterrey (MTY) with significant operations at Mexico City (MEX), Cancún (CUN), and Guadalajara (GDL). The Airbus A320 family fleet of around 80 aircraft covers Mexican-domestic destinations plus selected US routes (Houston, Las Vegas, San Antonio) and Caribbean (Cuba) and Central American destinations.
- HQ
- Monterrey, Mexico
- Primary hub
- Monterrey International Airport (MTY)
Common VivaAerobus support topics
Most calls to VivaAerobus customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about VivaAerobus
- What is VivaAerobus's customer service phone number?
- VivaAerobus customer service can be reached at +52 81 8215 0150.
- Where can I find VivaAerobus support online?
- Visit https://www.vivaaerobus.com/en-us/ for official support options.
- Does VivaAerobus customer service offer support in English?
- Yes, VivaAerobus offers English-speaking customer service. Call +52 81 8215 0150 for support in English.
- Is VivaAerobus customer service available 24 hours?
- VivaAerobus customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.