Air France retired its Concorde Cabin lounge access for non-La Premiere passengers at CDG Terminal 2E, consolidating premium ground services.
Customer service · Air FranceMainline full-service🇫🇷
Contact Air France customer service
Contact Air France customer service. Find phone, email, website and opening hours.
SkyTeamEU 261 appliesTremblay-en-France
HubCDGParis-Charles de Gaulle
IATAAFICAO AFR
Founded1933
Fleet~220 aircraft
Destinations~200 destinations
ParentAir France–KLM
LoyaltyFlying Blue
Phone+44 20 766 00 337
Websitehttps://www.airfrance.co.uk
WhatsApphttps://wa.me/33699385720
What Air France customer service is like in practice
Air France runs one of the more structured customer-service operations in Europe — calls are routed by country and language, with the strongest agent authority concentrated at the Paris call centre. The phone team is competent for standard requests (rebookings, name changes, refund applications) but compensation claims and complex disruption cases are pushed to written channels almost by reflex. Flying Blue elite members get dramatically faster answer times, and the AF / KL combined service desk means a KLM agent can usually service an Air France booking and vice versa.
Which Air France channel to pick
Some Air France channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Phonebest for same-day disruption
The UK-based English-language line (Manchester centre) consistently has shorter waits than the Paris general number during European business hours. Flying Blue Platinum and Gold members reach a dedicated team that crosses both Air France and KLM, so during a Paris disruption the KLM elite number can be a faster route to the same agent group.
Web claim portalrequired for compensation
EU 261 and refund claims must go through claims.airfrance.com. Phone agents will redirect you to the form rather than open a case themselves. The portal issues a case reference that protects the regulatory deadline; phone conversations do not.
WhatsAppshort answers, slow on disruption
The WhatsApp channel handles basic inquiries (luggage allowances, check-in cutoffs) within a few hours during European business hours, but is overwhelmed during major operational disruption. Useful for non-urgent questions where you want a written response on file.
X / Twitterfastest first response
@AirFrance answers DMs within 20–30 minutes during European business hours and has rebooking authority for confirmed PNRs. Use them in parallel with the phone queue during disruption rather than as a substitute for the claims portal.
Air France frequent flyer notes
Flying Blue, the shared Air France–KLM frequent-flyer programme, is one of the better-regarded SkyTeam FFPs for redemption flexibility. The dynamic award pricing varies day-to-day but stays predictable in shoulder seasons. Platinum members get the priority service line plus complimentary changes on most fare classes.
The Air France verdict: what to know
Works well
- Strong elite-tier service via the Flying Blue Platinum line.
- Air France and KLM agents can service each other's bookings — useful during disruption.
- EU 261 claim portal is well-organised and tracks deadline-protective references.
Watch out
- Compensation cases handled only via the portal, never settled by phone.
- Standard 3939 number from France is a paid premium-rate service.
- Codeshare booking changes routed back to the marketing carrier — confirm operating airline first.
Operational changes worth knowing
Apr 2024
Jan 2024
Flying Blue introduced no-fee mileage transfers between AF and KL accounts, simplifying joint-programme bookings.
At a glance — Air France
Air France is the flag carrier of France and the larger half of the Air France–KLM group, headquartered at Tremblay-en-France just outside Paris. Its primary hub at Paris-Charles de Gaulle is one of Europe's three biggest connecting hubs, with a secondary base at Paris-Orly handling short-haul and overseas-departments routes. The mainline fleet is around 220 aircraft (Boeing 777s and Airbus A320 and A350 families) covering roughly 200 destinations, with Hop! and Transavia France providing regional and low-cost feed.
- HQ
- Tremblay-en-France
- Primary hub
- Paris-Charles de Gaulle (CDG)
- Secondary base
- Paris-Orly (ORY)
- Alliance
- SkyTeam (founding member)
- Group
- Air France–KLM
- Fleet
- ~220 aircraft
- Destinations
- ~200 destinations
Common Air France support topics
Most calls to Air France customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air France in the EU
If your Air France flight departs from an EU airport — or arrives in the EU on Air France metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air France
- What is Air France's customer service phone number?
- Air France customer service can be reached at +44 20 766 00 337.
- Where can I find Air France support online?
- Visit https://www.airfrance.co.uk for official support options.
- Does Air France customer service offer support in English?
- Yes, Air France offers English-speaking customer service. Call +44 20 766 00 337 for support in English.
- Does Air France offer WhatsApp support?
- Yes, you can contact Air France customer service via WhatsApp at 33699385720. See all contact channels on this page.
- Is Air France customer service available 24 hours?
- Air France customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.