Contact La Compagnie customer service
Contact La Compagnie customer service for booking changes, refunds, seat selection, baggage claims, delayed flights and EU 261 compensation. Phone numbers, opening hours and support channels for the French all-business-class boutique transatlantic airline.
La Compagnie customer service: what to expect
La Compagnie is a French all-business-class boutique carrier operating exclusively Paris-New York routes plus seasonal Mediterranean.
Getting through to La Compagnie
Each La Compagnie support channel is calibrated for a particular kind of problem. Match your request to the channel below.
La Compagnie's small team provides concierge-style service for business-class passengers.
Where La Compagnie excels — and where it struggles
Works well
- All-business-class product at pricing below major-carrier business fares.
Watch out
- Very limited route network — fundamentally a New York-Paris specialty.
At a glance — La Compagnie
La Compagnie operates Airbus A321neo aircraft between Paris-Orly (ORY) and New York-Newark (EWR) plus seasonal Mediterranean routes. All-business-class configuration with 76 seats.
- HQ
- Paris, France
- Primary hub
- Paris-Orly (ORY)
Common La Compagnie support topics
Most calls to La Compagnie customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying La Compagnie in the EU
If your La Compagnie flight departs from an EU airport — or arrives in the EU on La Compagnie metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about La Compagnie
- What is La Compagnie's customer service phone number?
- La Compagnie customer service can be reached at +33 1 73 73 00 10.
- What is La Compagnie's customer service email?
- You can email La Compagnie customer service at service-client@lacompagnie.com.
- Where can I find La Compagnie support online?
- Visit https://www.lacompagnie.com/en/ for official support options.
- Does La Compagnie customer service offer support in English?
- Yes, La Compagnie offers English-speaking customer service. Call +33 1 73 73 00 10 for support in English.
- How do I email La Compagnie customer service?
- You can email La Compagnie customer service at service-client@lacompagnie.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is La Compagnie customer service available 24 hours?
- La Compagnie customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.