Contact La Compagnie customer service
Contact La Compagnie customer service for booking changes, refunds, seat selection, baggage claims, delayed flights and EU 261 compensation. Phone numbers, opening hours and support channels for the French all-business-class boutique transatlantic airline.
- Phone: +33 1 73 73 00 10
- Email: service-client@lacompagnie.com
- Website: https://www.lacompagnie.com/en/
Fastest way to reach La Compagnie
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common La Compagnie support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When La Compagnie cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. La Compagnie online check-in typically opens 24–30 hours before departure. At Paris-Orly and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Passenger rights in the EU (Regulation 261/2004)
If your La Compagnie flight departs from an EU airport, or arrives at an EU airport operated by an EU carrier, you may be entitled to compensation and care under EU Regulation 261/2004 when:
- your flight is delayed 3 hours or more on arrival;
- your flight is cancelled less than 14 days before departure;
- you are denied boarding due to overbooking.
Compensation ranges from €250 to €600 depending on flight distance, and is not payable for delays caused by extraordinary circumstances such as severe weather or air-traffic control strikes. You are also entitled to meals, refreshments and, where necessary, overnight accommodation during long waits.
This is informational, not legal advice. Submit claims to La Compagnie via the contact channels above, or consult the EU air passenger rights overview on Your Europe.
Frequently asked questions about La Compagnie
- What is La Compagnie's customer service phone number?
- La Compagnie customer service can be reached at +33 1 73 73 00 10.
- What is La Compagnie's customer service email?
- You can email La Compagnie customer service at service-client@lacompagnie.com.
- Where can I find La Compagnie support online?
- Visit https://www.lacompagnie.com/en/ for official support options.
- Does La Compagnie customer service offer support in English?
- Yes, La Compagnie offers English-speaking customer service. Call +33 1 73 73 00 10 for support in English.
- How do I email La Compagnie customer service?
- You can email La Compagnie customer service at service-client@lacompagnie.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is La Compagnie customer service available 24 hours?
- La Compagnie customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Paris-Orly (ORY): Air France · Corsair · French Bee
Other airlines based in France: Air Austral · Air Corsica
About La Compagnie
La Compagnie was founded in 2013 and is headquartered in Paris, France. Its primary hub is Paris-Orly (ORY). IATA code B0, ICAO code DJT.