Contact Air Austral customer service
Contact Air Austral customer service for booking changes, refunds, baggage claims, delayed flights and EU 261 compensation. Phone numbers, opening hours and support channels for the Réunion-based French carrier.
How Air Austral handles customer service
Air Austral is a French airline based on Réunion island, operating long-haul routes to Paris and Asian/African destinations from Saint-Denis.
Reaching Air Austral: by channel
The channel you choose makes a bigger difference for Air Austral than for most carriers — this is where to start for each kind of request.
Service centres on Réunion and in Paris handle French and English calls.
At a glance — Air Austral
Air Austral is hubbed at Saint-Denis Roland Garros (RUN). Fleet of Boeing 737, 777, and 787 aircraft covers Réunion to Paris, Asia, and African destinations.
- HQ
- Sainte-Marie, Réunion, France
- Primary hub
- Roland Garros Airport (RUN)
Common Air Austral support topics
Most calls to Air Austral customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Austral in the EU
If your Air Austral flight departs from an EU airport — or arrives in the EU on Air Austral metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Austral
- What is Air Austral's customer service email?
- You can email Air Austral customer service at serviceclient@air-austral.com.
- Where can I find Air Austral support online?
- Visit https://www.air-austral.com/en/ for official support options.
- Does Air Austral customer service offer support in English?
- Yes, Air Austral offers customer service in English. See the phone list on this page for the English-speaking line.
- How do I email Air Austral customer service?
- You can email Air Austral customer service at serviceclient@air-austral.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Air Austral customer service available 24 hours?
- Air Austral customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.