Contact China Airlines customer service
Contact China Airlines customer service from the UK. Find phone number, website and opening hours for Taiwan's flag carrier.
How China Airlines handles customer service
China Airlines (Taiwan, not mainland) operates as a mainline full-service SkyTeam carrier with a customer-service model that's strong on-the-ground at Taipei but variable through outsourced country call centres. Booking changes and refunds in non-Asian markets are routed through GSAs (general sales agents) — useful to know because the GSA can have different fare-rule interpretations than the airline itself.
Reaching China Airlines: by channel
The channel you choose makes a bigger difference for China Airlines than for most carriers — this is where to start for each kind of request.
The Taipei service centre has the broadest agent authority. Country-specific numbers in non-Asian markets often route through GSAs (general sales agents) whose interpretation of fare rules can vary — useful to know if a request gets refused, you can call Taipei direct.
The China Airlines app handles seat selection, meal preferences, online check-in and Dynasty Flyer status views. Routine date changes within fare rules are charged the lowest fee through self-service.
Loyalty programme
Dynasty Flyer is the China Airlines FFP. The Paragon top tier mirrors SkyTeam Elite Plus and gives priority phone routing through Taipei.
What works and what doesn't
Works well
- Taipei-direct phone reaches the most empowered agents.
- Strong inter-Asia connectivity, especially within East and Southeast Asia.
Watch out
- GSA-routed country numbers can interpret fare rules more restrictively than the airline.
- Often confused with mainland Air China — verify which carrier issued your ticket.
At a glance — China Airlines
China Airlines is the flag carrier of Taiwan, hubbed at Taipei Taoyuan (TPE). The fleet of around 90 aircraft (Boeing 777-300ER and 737-800, Airbus A350-900, plus cargo) covers around 100 destinations across Asia-Pacific, North America and Europe. Not to be confused with Air China (China's mainland flag carrier and Star Alliance member).
- HQ
- Taoyuan, Taiwan
- Primary hub
- Taoyuan International Airport (TPE)
- Alliance
- SkyTeam
- Fleet
- ~90 aircraft
- Destinations
- ~100 destinations
Common China Airlines support topics
Most calls to China Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying China Airlines in the EU
If your China Airlines flight departs from an EU airport — or arrives in the EU on China Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about China Airlines
- What is China Airlines's customer service phone number?
- China Airlines customer service can be reached at +44 207 436 9001.
- Where can I find China Airlines support online?
- Visit https://www.china-airlines.com/ for official support options.
- Does China Airlines customer service offer support in English?
- Yes, China Airlines offers English-speaking customer service. Call +44 207 436 9001 for support in English.
- Is China Airlines customer service available 24 hours?
- China Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.