Expanded North American network with new SFO and SEA services.
Customer service · Starlux Airlines
Contact Starlux Airlines customer service
Contact Starlux Airlines customer service for booking changes, refunds, baggage claims, delayed flights and Taiwanese passenger rights. Phone numbers, opening hours and support channels for Taiwan's youngest full-service boutique carrier.
Taipei, Taiwan
HubTPETaoyuan International Airport
IATAJXICAO SJX
Founded2018
Phone+886 2 2791 1555
Starlux Airlines customer service: what to expect
Starlux is a relatively new premium Taiwanese carrier (founded 2018, first flight 2020) positioning itself between EVA Air and China Airlines. The customer-service model emphasises high product quality but the operational scale is limited — the airline serves a small but premium-leaning network. The Taipei service centre handles bilingual Mandarin and English calls.
Getting through to Starlux Airlines
Each Starlux Airlines support channel is calibrated for a particular kind of problem. Match your request to the channel below.
PhoneTaipei direct
The Taipei service centre handles English calls during Taiwanese business hours.
App / webbest for routine changes
The Starlux app handles routine seat changes.
Where Starlux Airlines excels — and where it struggles
Works well
- Premium-cabin product is consistently top-rated for a new carrier.
- A350-900 fleet enables thin trans-Pacific routes (LAX, SFO).
Watch out
- Network is small — limited route options.
- No alliance membership.
What's changed recently
2024
At a glance — Starlux Airlines
Starlux is hubbed at Taipei Taoyuan (TPE). The fleet of around 30 aircraft (Airbus A321neo, A330neo, A350-900) covers around 30 destinations across Asia and inbound North America. The carrier is privately owned and started operations in 2020.
- HQ
- Taipei, Taiwan
- Primary hub
- Taoyuan International Airport (TPE)
Common Starlux Airlines support topics
Most calls to Starlux Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Starlux Airlines
- What is Starlux Airlines's customer service phone number?
- Starlux Airlines customer service can be reached at +886 2 2791 1555.
- Where can I find Starlux Airlines support online?
- Visit https://www.starlux-airlines.com/en-US/ for official support options.
- Does Starlux Airlines customer service offer support in English?
- Yes, Starlux Airlines offers English-speaking customer service. Call +886 2 2791 1555 for support in English.
- Is Starlux Airlines customer service available 24 hours?
- Starlux Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.