Contact Starlux Airlines customer service
Contact Starlux Airlines customer service for booking changes, refunds, baggage claims, delayed flights and Taiwanese passenger rights. Phone numbers, opening hours and support channels for Taiwan's youngest full-service boutique carrier.
- Phone: +886 2 2791 1555
- Website: https://www.starlux-airlines.com/en-US/
Fastest way to reach Starlux Airlines
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Starlux Airlines support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Starlux Airlines cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Starlux Airlines online check-in typically opens 24–30 hours before departure. At Taoyuan International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Starlux Airlines
- What is Starlux Airlines's customer service phone number?
- Starlux Airlines customer service can be reached at +886 2 2791 1555.
- Where can I find Starlux Airlines support online?
- Visit https://www.starlux-airlines.com/en-US/ for official support options.
- Does Starlux Airlines customer service offer support in English?
- Yes, Starlux Airlines offers English-speaking customer service. Call +886 2 2791 1555 for support in English.
- Is Starlux Airlines customer service available 24 hours?
- Starlux Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Taoyuan International Airport (TPE): China Airlines · EVA Air
About Starlux Airlines
Starlux Airlines was founded in 2018 and is headquartered in Taipei, Taiwan. Its primary hub is Taoyuan International Airport (TPE). IATA code JX, ICAO code SJX.