Contact EVA Air customer service
Contact EVA Air customer service from the UK. Find phone number, website and opening hours for Taiwan's Skytrax 5-star airline.
EVA Air customer service: what to expect
EVA Air is one of Asia's premium Star Alliance carriers, consistently ranked among the world's top 10 by Skytrax. The Taipei Songshan/Taoyuan service centre is the strongest, with English-language coverage 24/7 from Taiwan. The Infinity MileageLands FFP carries Star Alliance Gold benefits at the Diamond tier.
Getting through to EVA Air
Each EVA Air support channel is calibrated for a particular kind of problem. Match your request to the channel below.
The Taiwan-based service centre handles bilingual Mandarin and English calls 24/7. Country-specific numbers route through smaller centres with limited authority for complex changes.
EVA's app handles seat selection and meal preferences. The Premium Laurel Class (business class) gets a separate priority service number printed on the boarding pass.
EVA Air loyalty and elite tiers
Infinity MileageLands is the EVA Air programme. Diamond is the top tier with Star Alliance Gold equivalence and dedicated phone access.
Where EVA Air excels — and where it struggles
Works well
- 24/7 bilingual Mandarin/English service from Taipei.
- Strong Asia-Pacific to North America connectivity via TPE.
- Hello Kitty themed flights — niche but real differentiator on certain routes.
Watch out
- Country-call-centre authority is more limited than Taipei direct.
At a glance — EVA Air
EVA Air is the second-largest Taiwanese airline (after China Airlines), hubbed at Taipei Taoyuan (TPE). The fleet of around 85 aircraft covers approximately 70 destinations across Asia, North America and Europe. EVA is privately owned (Evergreen Group) and consistently ranks in the top 10 worldwide for premium-cabin product quality.
- HQ
- Taoyuan, Taiwan
- Primary hub
- Taoyuan International Airport (TPE)
- Alliance
- Star Alliance
- Fleet
- ~85 aircraft
- Destinations
- ~70 destinations
Common EVA Air support topics
Most calls to EVA Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying EVA Air in the EU
If your EVA Air flight departs from an EU airport — or arrives in the EU on EVA Air metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about EVA Air
- What is EVA Air's customer service phone number?
- EVA Air customer service can be reached at +44 207 380 8300.
- Where can I find EVA Air support online?
- Visit https://www.evaair.com/ for official support options.
- Does EVA Air customer service offer support in English?
- Yes, EVA Air offers English-speaking customer service. Call +44 207 380 8300 for support in English.
- Is EVA Air customer service available 24 hours?
- EVA Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.