EU Commission blocked IAG's proposed acquisition of Air Europa. The carrier remains independent.
Customer service · Air Europa
Contact Air Europa customer service
Contact Air Europa customer service from the UK. Find phone number, website and opening hours for Spain's second-largest airline.
SkyTeamEU 261 appliesLlucmajor, Spain
HubMADAdolfo Suárez Madrid–Barajas Airport
IATAUXICAO AEA
Founded1986
Phone+34 911 401 501
Calling Air Europa: the practical view
Air Europa is Spain's second-largest airline (after Iberia) and currently independent after IAG's 2023 acquisition was blocked by EU antitrust regulators. The Madrid service centre handles bilingual Spanish and English calls. The SkyTeam membership means Delta and Air France-KLM cross-credit applies.
Air Europa support channels in practice
Air Europa offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
PhoneMadrid direct
The Madrid service centre handles bilingual Spanish and English calls.
App / webbest for routine changes
The Air Europa app handles seat changes and SUMA redemptions.
Earning and redeeming with Air Europa
SUMA
Frequent flyerAir Europa's programme. SkyTeam membership enables Delta and AF-KL cross-credit.
Air Europa at its best and worst
Works well
- Strong Latin America network for a non-IAG European carrier.
- SkyTeam membership gives Delta partnership advantages.
Watch out
- Smaller than Iberia — fewer onward connections within Spain.
Lately at Air Europa
2023
At a glance — Air Europa
Air Europa is hubbed at Madrid-Barajas (MAD) with significant Canary Islands operations. The fleet of around 50 aircraft (Boeing 737-800, 787-9) covers around 70 destinations focused on Spain-domestic, Europe, and Latin America.
- HQ
- Llucmajor, Spain
- Primary hub
- Adolfo Suárez Madrid–Barajas Airport (MAD)
- Alliance
- SkyTeam
Common Air Europa support topics
Most calls to Air Europa customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Europa in the EU
If your Air Europa flight departs from an EU airport — or arrives in the EU on Air Europa metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Europa
- What is Air Europa's customer service phone number?
- Air Europa customer service can be reached at +34 911 401 501.
- Where can I find Air Europa support online?
- Visit https://www.aireuropa.com/en/flights for official support options.
- Does Air Europa customer service offer support in English?
- Yes, Air Europa offers English-speaking customer service. Call +34 911 401 501 for support in English.
- Is Air Europa customer service available 24 hours?
- Air Europa customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.