Contact Iberia Express customer service
Contact Iberia Express customer service from the UK. Find phone number, website and opening hours for Iberia's low-cost subsidiary.
Calling Iberia Express: the practical view
Iberia Express is Iberia's short-haul value subsidiary, operating European routes from Madrid-Barajas.
Iberia Express support channels in practice
Iberia Express offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
Iberia Express integration with the Iberia app handles routine changes.
Earning and redeeming with Iberia Express
Iberia Plus
Frequent flyerAvios is fully integrated across IAG.
At a glance — Iberia Express
Iberia Express is hubbed at Madrid-Barajas (MAD). The fleet operates Airbus A320 family on European routes. Wholly-owned by Iberia (IAG group).
- HQ
- Madrid, Spain
- Primary hub
- Adolfo Suárez Madrid–Barajas Airport (MAD)
Common Iberia Express support topics
Most calls to Iberia Express customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Iberia Express in the EU
If your Iberia Express flight departs from an EU airport — or arrives in the EU on Iberia Express metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Iberia Express
- What is Iberia Express's customer service phone number?
- Iberia Express customer service can be reached at +34 919 046 351.
- Where can I find Iberia Express support online?
- Visit https://www.iberiaexpress.com/ for official support options.
- Does Iberia Express customer service offer support in English?
- Yes, Iberia Express offers English-speaking customer service. Call +34 919 046 351 for support in English.
- Is Iberia Express customer service available 24 hours?
- Iberia Express customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.