Contact Volotea customer service
Contact Volotea customer service on +34 93 122 62 34 (24/7) or via the contact form. Manage bookings on volotea.com.
Volotea customer service: what to expect
Volotea is a Spanish low-cost carrier focused on connecting smaller European cities directly, bypassing major hubs. Customer service is app-first.
Getting through to Volotea
Each Volotea support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Volotea's app handles routine changes.
At a glance — Volotea
Volotea is hubbed at multiple smaller European bases including Asturias (OVD), Verona (VRN), Strasbourg (SXB), and Bilbao (BIO). The fleet of Airbus A319/A320 aircraft serves secondary European city pairs.
- HQ
- Barcelona, Spain
- Primary hub
- Asturias Airport (OVD)
Common Volotea support topics
Most calls to Volotea customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Volotea in the EU
If your Volotea flight departs from an EU airport — or arrives in the EU on Volotea metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Volotea
- What is Volotea's customer service phone number?
- Volotea customer service can be reached at +34 93 122 62 34.
- Where can I find Volotea support online?
- Visit https://www.volotea.com/en/ for official support options.
- Does Volotea customer service offer support in English?
- Yes, Volotea offers English-speaking customer service. Call +34 93 122 62 34 for support in English.
- Is Volotea customer service available 24 hours?
- Volotea customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.