Contact Wamos Air customer service
Contact Wamos Air customer service for booking changes, refunds, baggage claims, delayed charter flights and EU 261 compensation on EU departures. Phone numbers, opening hours and support channels for the Spanish wet-lease and charter airline.
Wamos Air customer service: what to expect
Wamos Air is a Spanish wet-lease and charter operator, often leasing aircraft and crew to other airlines during disruption.
Getting through to Wamos Air
Each Wamos Air support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Wamos passengers are typically booked via the contracting airline — support routes there.
At a glance — Wamos Air
Wamos Air is based in Madrid (MAD). Boeing 747-400 and Airbus A330 fleet operates wet-lease contracts.
- HQ
- Madrid, Spain
- Primary hub
- Adolfo Suárez Madrid–Barajas Airport (MAD)
Common Wamos Air support topics
Most calls to Wamos Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Wamos Air in the EU
If your Wamos Air flight departs from an EU airport — or arrives in the EU on Wamos Air metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Wamos Air
- What is Wamos Air's customer service phone number?
- Wamos Air customer service can be reached at +34 91 386 70 00.
- What is Wamos Air's customer service email?
- You can email Wamos Air customer service at customerservice@wamosair.com.
- Where can I find Wamos Air support online?
- Visit https://www.wamos.com/en/ for official support options.
- Does Wamos Air customer service offer support in English?
- Yes, Wamos Air offers English-speaking customer service. Call +34 91 386 70 00 for support in English.
- How do I email Wamos Air customer service?
- You can email Wamos Air customer service at customerservice@wamosair.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Wamos Air customer service available 24 hours?
- Wamos Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.