Contact Vueling customer service
Contact Vueling customer service from the UK or US. Find phone numbers, email, live chat, opening hours and EU 261 / UK 261 compensation guidance.
Vueling customer service: what to expect
Vueling is the IAG group's Spanish low-cost arm. It shares the IAG operational backbone with BA and Iberia, which means Avios transfers freely across the group. The customer-service operation is smaller than IB or BA and relies heavily on self-service; the web claim form is the primary channel for compensation.
Getting through to Vueling
Each Vueling support channel is calibrated for a particular kind of problem. Match your request to the channel below.
The Vueling app handles most routine changes. The Manage Booking website calculates fees correctly without phone supplements.
Phone is chargeable and the team's authority is limited. Reserve for genuine day-of-travel problems.
EU 261 claims via the Vueling portal. Phone agents do not have settlement authority. Like the wider Vueling pattern, expect slow processing — file early and retain documentation.
Vueling loyalty and elite tiers
Vueling Club is the small FFP. Avios moves freely across BA, Iberia, Aer Lingus, Vueling and Qatar via the IAG cross-programme structure.
Where Vueling excels — and where it struggles
Works well
- IAG cross-programme Avios transfers give surprising redemption flexibility.
- Strong Spanish-domestic and Mediterranean network density.
Watch out
- Phone is chargeable and limited.
- EU 261 processing historically slow — file via portal early.
At a glance — Vueling
Vueling is the largest Spanish low-cost carrier and an IAG group member, hubbed at Barcelona-El Prat (BCN) with secondary bases at Madrid-Barajas (MAD), Rome-Fiumicino (FCO), Paris-Orly (ORY) and Athens (ATH). The fleet of around 130 aircraft (Airbus A319, A320, A321ceo and A321neo) covers around 130 destinations across Europe, North Africa and the Middle East.
- HQ
- Viladecans, Spain
- Primary hub
- Barcelona–El Prat Airport (BCN)
- Group
- IAG
- Fleet
- ~130 aircraft
- Destinations
- ~130 destinations
Common Vueling support topics
Most calls to Vueling customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Vueling in the EU
If your Vueling flight departs from an EU airport — or arrives in the EU on Vueling metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Vueling
- What is Vueling's customer service phone number?
- Vueling customer service can be reached at +44 20 3514 3971.
- What is Vueling's customer service email?
- You can email Vueling customer service at customer@vueling.com.
- Where can I find Vueling support online?
- Visit https://www.vueling.com/en for official support options.
- Does Vueling customer service offer support in English?
- Yes, Vueling offers English-speaking customer service. Call +44 20 3514 3971 for support in English.
- How do I email Vueling customer service?
- You can email Vueling customer service at customer@vueling.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Vueling customer service available 24 hours?
- Vueling customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.