Contact Vietnam Airlines customer service
Contact Vietnam Airlines customer service. Find UK and US phone numbers, email, website and opening hours for the Vietnamese flag carrier.
- Phone: +44 20 8834 8888
- Email: onlinesupport@vietnamairlines.com
- Website: https://www.vietnamairlines.com/gb/en/
Fastest way to reach Vietnam Airlines
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Vietnam Airlines support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Vietnam Airlines cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Vietnam Airlines online check-in typically opens 24–30 hours before departure. At Noi Bai International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Passenger rights in the EU (Regulation 261/2004)
If your Vietnam Airlines flight departs from an EU airport, or arrives at an EU airport operated by an EU carrier, you may be entitled to compensation and care under EU Regulation 261/2004 when:
- your flight is delayed 3 hours or more on arrival;
- your flight is cancelled less than 14 days before departure;
- you are denied boarding due to overbooking.
Compensation ranges from €250 to €600 depending on flight distance, and is not payable for delays caused by extraordinary circumstances such as severe weather or air-traffic control strikes. You are also entitled to meals, refreshments and, where necessary, overnight accommodation during long waits.
This is informational, not legal advice. Submit claims to Vietnam Airlines via the contact channels above, or consult the EU air passenger rights overview on Your Europe.
Frequently asked questions about Vietnam Airlines
- What is Vietnam Airlines's customer service phone number?
- Vietnam Airlines customer service can be reached at +44 20 8834 8888.
- What is Vietnam Airlines's customer service email?
- You can email Vietnam Airlines customer service at onlinesupport@vietnamairlines.com.
- Where can I find Vietnam Airlines support online?
- Visit https://www.vietnamairlines.com/gb/en/ for official support options.
- Does Vietnam Airlines customer service offer support in English?
- Yes, Vietnam Airlines offers English-speaking customer service. Call +44 20 8834 8888 for support in English.
- How do I email Vietnam Airlines customer service?
- You can email Vietnam Airlines customer service at onlinesupport@vietnamairlines.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Vietnam Airlines customer service available 24 hours?
- Vietnam Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Other SkyTeam airlines: Aeromexico · Air Europa · Air France · China Airlines · China Eastern
Also flying from Noi Bai International Airport (HAN): Bamboo Airways
Other airlines based in Vietnam: Vietjet Air
About Vietnam Airlines
Vietnam Airlines was founded in 1956 and is headquartered in Hanoi, Vietnam. Its primary hub is Noi Bai International Airport (HAN), with a secondary base at Tan Son Nhat International Airport (SGN). IATA code VN, ICAO code HVN.
Vietnam Airlines is a member of the SkyTeam alliance.