Contact Vietnam Airlines customer service
Contact Vietnam Airlines customer service. Find UK and US phone numbers, email, website and opening hours for the Vietnamese flag carrier.
Inside Vietnam Airlines customer service
Vietnam Airlines is Vietnam's flag carrier and a SkyTeam member. The Ho Chi Minh City and Hanoi service centres handle bilingual Vietnamese and English calls. The carrier has been progressively modernising — the A350 and 787 fleets are among the more capable in Southeast Asia.
Vietnam Airlines channels: which to choose
Picking the right channel for Vietnam Airlines significantly cuts wait time. This guide shows where to start for each type of request.
The Ho Chi Minh City and Hanoi service centres handle calls during Vietnamese business hours.
The Vietnam Airlines app handles seat changes and Lotusmiles redemptions.
Frequent flyer programme
Lotusmiles
Frequent flyerThe Vietnam Airlines programme. SkyTeam Elite Plus is the top equivalence.
Strengths and watch-outs
Works well
- A350 and 787 long-haul fleets are commercially capable.
- SkyTeam partnerships give global reach.
Watch out
- English-language coverage limited outside Vietnamese business hours.
At a glance — Vietnam Airlines
Vietnam Airlines is hubbed at Ho Chi Minh City (SGN) and Hanoi Noi Bai (HAN). The fleet of around 90 aircraft (Airbus A321, A350, Boeing 787) covers around 60 destinations across Asia, Europe, North America, and Australia.
- HQ
- Hanoi, Vietnam
- Primary hub
- Noi Bai International Airport (HAN)
- Secondary base
- Tan Son Nhat International Airport (SGN)
- Alliance
- SkyTeam
Common Vietnam Airlines support topics
Most calls to Vietnam Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Vietnam Airlines in the EU
If your Vietnam Airlines flight departs from an EU airport — or arrives in the EU on Vietnam Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Vietnam Airlines
- What is Vietnam Airlines's customer service phone number?
- Vietnam Airlines customer service can be reached at +44 20 8834 8888.
- What is Vietnam Airlines's customer service email?
- You can email Vietnam Airlines customer service at onlinesupport@vietnamairlines.com.
- Where can I find Vietnam Airlines support online?
- Visit https://www.vietnamairlines.com/gb/en/ for official support options.
- Does Vietnam Airlines customer service offer support in English?
- Yes, Vietnam Airlines offers English-speaking customer service. Call +44 20 8834 8888 for support in English.
- How do I email Vietnam Airlines customer service?
- You can email Vietnam Airlines customer service at onlinesupport@vietnamairlines.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Vietnam Airlines customer service available 24 hours?
- Vietnam Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.