Contact Bamboo Airways customer service
Contact Bamboo Airways (QH) customer service. Hanoi 24/7 hotline, social channels and website for booking, baggage and refund help.
Bamboo Airways customer service: what to expect
Bamboo Airways is a Vietnamese carrier that has gone through significant financial restructuring. Operations have contracted from earlier peaks.
Getting through to Bamboo Airways
Each Bamboo Airways support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Bamboo Airways' app handles routine changes.
Where Bamboo Airways excels — and where it struggles
Watch out
- Financial situation has been unstable — verify flight operates before booking.
At a glance — Bamboo Airways
Bamboo Airways is hubbed at Hanoi (HAN). Operations have been reduced following 2023-2024 financial restructuring.
- HQ
- Quy Nhơn, Vietnam
- Primary hub
- Noi Bai International Airport (HAN)
Common Bamboo Airways support topics
Most calls to Bamboo Airways customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Bamboo Airways
- What is Bamboo Airways's customer service phone number?
- Bamboo Airways customer service can be reached at +84 1900 1166.
- Where can I find Bamboo Airways support online?
- Visit https://www.bambooairways.com/ for official support options.
- Does Bamboo Airways customer service offer support in English?
- Yes, Bamboo Airways offers English-speaking customer service. Call +84 1900 1166 for support in English.
- Is Bamboo Airways customer service available 24 hours?
- Bamboo Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.