Contact Bamboo Airways customer service
Contact Bamboo Airways (QH) customer service. Hanoi 24/7 hotline, social channels and website for booking, baggage and refund help.
- Phone: +84 1900 1166
- Website: https://www.bambooairways.com/
Fastest way to reach Bamboo Airways
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Bamboo Airways support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Bamboo Airways cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Bamboo Airways online check-in typically opens 24–30 hours before departure. At Noi Bai International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Bamboo Airways
- What is Bamboo Airways's customer service phone number?
- Bamboo Airways customer service can be reached at +84 1900 1166.
- Where can I find Bamboo Airways support online?
- Visit https://www.bambooairways.com/ for official support options.
- Does Bamboo Airways customer service offer support in English?
- Yes, Bamboo Airways offers English-speaking customer service. Call +84 1900 1166 for support in English.
- Is Bamboo Airways customer service available 24 hours?
- Bamboo Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Noi Bai International Airport (HAN): Vietnam Airlines
Other airlines based in Vietnam: Vietjet Air
About Bamboo Airways
Bamboo Airways was founded in 2017 and is headquartered in Quy Nhơn, Vietnam. Its primary hub is Noi Bai International Airport (HAN). IATA code QH, ICAO code BAV.