Contact Vietjet Air customer service
Contact Vietjet Air customer service for booking changes, refunds, baggage claims, delayed flights and passenger rights. Phone numbers, opening hours and support channels for Vietnam's largest low-cost carrier.
What Vietjet Air customer service is like in practice
VietJet Air is Vietnam's largest low-cost carrier. The customer-service operation is primarily app-based with phone support during Vietnamese business hours.
Which Vietjet Air channel to pick
Some Vietjet Air channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
VietJet's app handles most routine changes.
At a glance — Vietjet Air
VietJet Air is hubbed at Ho Chi Minh City (SGN) and Hanoi (HAN). The fleet of around 100 aircraft (Airbus A320 family, A330) covers around 50 destinations across Vietnam and Asia.
- HQ
- Hanoi, Vietnam
- Primary hub
- Tan Son Nhat International Airport (SGN)
Common Vietjet Air support topics
Most calls to Vietjet Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Vietjet Air
- What is Vietjet Air's customer service phone number?
- Vietjet Air customer service can be reached at +84 1900 1886.
- What is Vietjet Air's customer service email?
- You can email Vietjet Air customer service at cskh@vietjetair.com.
- Where can I find Vietjet Air support online?
- Visit https://www.vietjetair.com/ for official support options.
- Does Vietjet Air customer service offer support in English?
- Yes, Vietjet Air offers English-speaking customer service. Call +84 1900 1886 for support in English.
- How do I email Vietjet Air customer service?
- You can email Vietjet Air customer service at cskh@vietjetair.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Vietjet Air customer service available 24 hours?
- Vietjet Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.