Contact Vietjet Air customer service
Contact Vietjet Air customer service for booking changes, refunds, baggage claims, delayed flights and passenger rights. Phone numbers, opening hours and support channels for Vietnam's largest low-cost carrier.
- Phone: +84 1900 1886
- Email: cskh@vietjetair.com
- Website: https://www.vietjetair.com/
Fastest way to reach Vietjet Air
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Vietjet Air support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Vietjet Air cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Vietjet Air online check-in typically opens 24–30 hours before departure. At Tan Son Nhat International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Vietjet Air
- What is Vietjet Air's customer service phone number?
- Vietjet Air customer service can be reached at +84 1900 1886.
- What is Vietjet Air's customer service email?
- You can email Vietjet Air customer service at cskh@vietjetair.com.
- Where can I find Vietjet Air support online?
- Visit https://www.vietjetair.com/ for official support options.
- Does Vietjet Air customer service offer support in English?
- Yes, Vietjet Air offers English-speaking customer service. Call +84 1900 1886 for support in English.
- How do I email Vietjet Air customer service?
- You can email Vietjet Air customer service at cskh@vietjetair.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Vietjet Air customer service available 24 hours?
- Vietjet Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Tan Son Nhat International Airport (SGN): Vietnam Airlines
Other airlines based in Vietnam: Bamboo Airways
About Vietjet Air
Vietjet Air was founded in 2007 and is headquartered in Hanoi, Vietnam. Its primary hub is Tan Son Nhat International Airport (SGN). IATA code VJ, ICAO code VJC.