SAS officially joined SkyTeam and exited Star Alliance after almost 27 years. EuroBonus award redemption availability rules changed accordingly.
Customer service · SASMainline full-service🇸🇪
Contact SAS customer service
Contact SAS (Scandinavian Airlines) customer service from the UK or US. Find phone numbers, email, chat, opening hours and EU 261 / UK 261 compensation information.
SkyTeamEU 261 appliesSolna, Sweden
HubCPHCopenhagen Airport
IATASKICAO SAS
Founded1946
Fleet~140 aircraft
Destinations~130 destinations
LoyaltyEuroBonus
Phone+44 20 7660 6876
SAS customer service: what to expect
SAS moved from Star Alliance to SkyTeam on 1 September 2024 after a long restructuring — this is the biggest single change in Scandinavian aviation in years and affects frequent-flyer accrual rules, partner availability and award redemptions. The EuroBonus Diamond and Pandion elite lines get sub-5-minute waits even during Scandinavian peak; the general line is acceptable during off-peak European hours but spikes around Nordic public holidays.
Getting through to SAS
Each SAS support channel is calibrated for a particular kind of problem. Match your request to the channel below.
PhoneEuroBonus tier matters
The dedicated EuroBonus Diamond and Pandion line is staffed for longer hours than the general line. Members report sub-5-minute waits even during peak. Link your booking to your EuroBonus number before calling to be routed correctly.
Airport service deskfastest for in-day disruption
The Copenhagen (CPH) and Stockholm Arlanda (ARN) airport service desks have rebooking authority the phone line does not. Same-day disruption is consistently faster handled in person at the hub desks.
Web claim formfor compensation
EU 261 claims via flysas.com portal.
SAS loyalty and elite tiers
EuroBonus is the SAS FFP. Diamond is the top tier giving the dedicated service line; Pandion is the invitation-only super-elite layer above Diamond.
Where SAS excels — and where it struggles
Works well
- Scandinavian network depth is unmatched in the region.
- SkyTeam transition enables new partnerships (notably Delta and AF-KL deeper).
- Hub-airport service desks (CPH, ARN, OSL) have broad authority.
Watch out
- EuroBonus mid-2024 accrual rules changed mid-cycle due to SkyTeam transition.
- Star Alliance partner cross-credit on pre-September 2024 bookings has restricted rules.
What's changed recently
Sep 2024
Aug 2024
SAS exited Chapter 11 restructuring with new majority ownership (Air France-KLM, Castlelake, Lind Invest, Danish state).
At a glance — SAS
SAS (Scandinavian Airlines System) is the joint flag carrier of Denmark, Norway and Sweden. The Copenhagen (CPH) and Stockholm Arlanda (ARN) hubs are the operational core, with a third base at Oslo Gardermoen (OSL). The fleet of around 140 aircraft (Airbus A320 family, A321LR, A330ceo, A350-900) covers around 130 destinations. The 2022-2024 Chapter 11 restructuring exited with new ownership including Air France-KLM, Castlelake and Lind Invest, and the move from Star Alliance to SkyTeam was a condition of the deal.
- HQ
- Solna, Sweden
- Primary hub
- Copenhagen Airport (CPH)
- Secondary base
- Stockholm Arlanda (ARN)
- Alliance
- SkyTeam
- Fleet
- ~140 aircraft
- Destinations
- ~130 destinations
Common SAS support topics
Most calls to SAS customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying SAS in the EU
If your SAS flight departs from an EU airport — or arrives in the EU on SAS metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about SAS
- What is SAS's customer service phone number?
- SAS customer service can be reached at +44 20 7660 6876.
- What is SAS's customer service email?
- You can email SAS customer service at customercare@flysas.com.
- Where can I find SAS support online?
- Visit https://www.flysas.com/en/customer-service/contact for official support options.
- Does SAS customer service offer support in English?
- Yes, SAS offers English-speaking customer service. Call +44 20 7660 6876 for support in English.
- How do I email SAS customer service?
- You can email SAS customer service at customercare@flysas.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is SAS customer service available 24 hours?
- SAS customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.