Contact Novair customer service
Contact Novair via Apollo tour operator in Sweden, Denmark and Norway. Swedish charter airline for Mediterranean, Canary Islands and Egypt.
How Novair handles customer service
Novair is a Swedish leisure-charter operator that flies for Nordic package-holiday brands, especially in the Mediterranean and selected long-haul leisure markets. Direct-to-airline customer contact is rare; most passengers book through the tour operator, which has direct operational coordination with Novair flight planning. The customer-service team handles Swedish, Danish, Norwegian and English calls during Nordic business hours.
Reaching Novair: by channel
The channel you choose makes a bigger difference for Novair than for most carriers — this is where to start for each kind of request.
Most Novair passengers are package customers who handle queries through the tour operator that booked the flight. The operator has direct lines to Novair operations for real-time issues.
Stockholm service centre handles Swedish, Danish, Norwegian and English calls for direct-booked passengers.
At a glance — Novair
Novair is based in Stockholm Arlanda (ARN). The fleet of Airbus A321ceo aircraft operates Nordic-to-Mediterranean leisure routes and selected charter contracts. The carrier is smaller than the Sunclass / TUI Nordic operations but maintains a stable seasonal-leisure footprint.
- HQ
- Stockholm, Sweden
- Primary hub
- Stockholm Arlanda Airport (ARN)
Common Novair support topics
Most calls to Novair customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Novair in the EU
If your Novair flight departs from an EU airport — or arrives in the EU on Novair metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Novair
- What is Novair's customer service email?
- You can email Novair customer service at info@novair.se.
- Where can I find Novair support online?
- Visit https://www.novair.se for official support options.
- Does Novair customer service offer support in English?
- Yes, Novair offers customer service in English. See the phone list on this page for the English-speaking line.
- How do I email Novair customer service?
- You can email Novair customer service at info@novair.se. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Novair customer service available 24 hours?
- Novair customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.