Contact Sunclass Airlines customer service
Contact Sunclass Airlines via Ving, Spies or Tjäreborg. Danish charter airline serving Mediterranean, Canary Islands and long-haul leisure destinations.
Inside Sunclass Airlines customer service
Sunclass Airlines is the Nordic charter operator of the Apollo/Spies travel group, focused on Mediterranean and long-haul leisure routes.
Sunclass Airlines channels: which to choose
Picking the right channel for Sunclass Airlines significantly cuts wait time. This guide shows where to start for each type of request.
Sunclass support is integrated with Apollo/Spies booking channels.
At a glance — Sunclass Airlines
Sunclass Airlines is hubbed at Copenhagen (CPH) with Nordic departures including Stockholm and Oslo. Fleet operates Airbus A321 and A330 aircraft on charter routes.
- HQ
- Copenhagen, Denmark
- Primary hub
- Copenhagen Airport (CPH)
Common Sunclass Airlines support topics
Most calls to Sunclass Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Sunclass Airlines in the EU
If your Sunclass Airlines flight departs from an EU airport — or arrives in the EU on Sunclass Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Sunclass Airlines
- What is Sunclass Airlines's customer service email?
- You can email Sunclass Airlines customer service at info@sunclassairlines.com.
- Where can I find Sunclass Airlines support online?
- Visit https://www.sunclassairlines.com for official support options.
- Does Sunclass Airlines customer service offer support in English?
- Yes, Sunclass Airlines offers customer service in English. See the phone list on this page for the English-speaking line.
- How do I email Sunclass Airlines customer service?
- You can email Sunclass Airlines customer service at info@sunclassairlines.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Sunclass Airlines customer service available 24 hours?
- Sunclass Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.