Contact DAT customer service
Contact DAT on +45 76 96 70 00 or info@dat.dk. Danish regional airline serving Bornholm, Sønderborg, Esbjerg and routes to Norway.
Calling DAT: the practical view
DAT (Danish Air Transport) is a Danish regional carrier specialising in PSO (Public Service Obligation) routes and selected scheduled and charter services. The customer-service team is small but Danish-business-hours phone responsive, handling Danish, English, and German calls. PSO routes are particularly significant for connecting smaller Danish destinations to Copenhagen.
DAT support channels in practice
DAT offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
DAT service centre handles Danish, English and German calls. The small team makes phone the most responsive channel during business hours.
DAT website handles booking changes and check-in. The team is small so app functionality is more limited than larger regional carriers.
At a glance — DAT
DAT (Danish Air Transport) is based at Vamdrup, Denmark. The fleet of ATR turboprops and selected jet aircraft operates Danish-domestic routes plus charter services across Scandinavia and Northern Europe. PSO contracts make DAT operationally important for connecting smaller Danish airports to the main domestic network.
- HQ
- Vamdrup, Denmark
Common DAT support topics
Most calls to DAT customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying DAT in the EU
If your DAT flight departs from an EU airport — or arrives in the EU on DAT metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about DAT
- What is DAT's customer service phone number?
- DAT customer service can be reached at +45 76 96 70 00.
- What is DAT's customer service email?
- You can email DAT customer service at info@dat.dk.
- Where can I find DAT support online?
- Visit https://www.dat.dk/en for official support options.
- Does DAT customer service offer support in English?
- Yes, DAT offers English-speaking customer service. Call +45 76 96 70 00 for support in English.
- How do I email DAT customer service?
- You can email DAT customer service at info@dat.dk. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is DAT customer service available 24 hours?
- DAT customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.