Contact Alsie Express customer service
Contact Alsie Express on +45 64 41 61 00 or info@alsieexpress.dk. Danish regional airline linking Sønderborg with Copenhagen plus seasonal leisure routes.
What Alsie Express customer service is like in practice
Alsie Express is a small Danish regional carrier serving the Southern Jutland-to-Copenhagen corridor and selected other Scandinavian routes. The Sønderborg-based customer-service team handles Danish, German, and English calls during European business hours. The carrier is significant for the business-travel demand between Southern Denmark's industrial and engineering centres (around Sønderborg) and Copenhagen.
Which Alsie Express channel to pick
Some Alsie Express channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Sønderborg service centre handles Danish, German and English calls during business hours.
Alsie Express website handles booking changes for direct passengers.
At a glance — Alsie Express
Alsie Express is based at Sønderborg (SGD) with operations to Copenhagen (CPH) and selected other Scandinavian destinations. The small fleet covers business-corridor routes important for Southern Danish industry (Danfoss and other major employers based around Sønderborg) plus selected charter and leisure traffic.
- HQ
- Sønderborg, Denmark
- Primary hub
- Sønderborg Airport (SGD)
Common Alsie Express support topics
Most calls to Alsie Express customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Alsie Express in the EU
If your Alsie Express flight departs from an EU airport — or arrives in the EU on Alsie Express metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Alsie Express
- What is Alsie Express's customer service phone number?
- Alsie Express customer service can be reached at +45 64 41 61 00.
- What is Alsie Express's customer service email?
- You can email Alsie Express customer service at info@alsieexpress.dk.
- Where can I find Alsie Express support online?
- Visit https://www.alsieexpress.dk/en for official support options.
- Does Alsie Express customer service offer support in English?
- Yes, Alsie Express offers English-speaking customer service. Call +45 64 41 61 00 for support in English.
- How do I email Alsie Express customer service?
- You can email Alsie Express customer service at info@alsieexpress.dk. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Alsie Express customer service available 24 hours?
- Alsie Express customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.