Contact Saudia customer service
Contact Saudia customer service from the UK. Find phone number, website and opening hours for the Saudi Arabian flag carrier.
Inside Saudia customer service
Saudia (Saudi Arabian Airlines) is the flag carrier of Saudi Arabia and a SkyTeam member. The Jeddah and Riyadh service centres handle bilingual Arabic and English calls. Service character reflects Saudi Vision 2030 modernisation efforts; the AlFursan FFP gets SkyTeam tier recognition.
Saudia channels: which to choose
Picking the right channel for Saudia significantly cuts wait time. This guide shows where to start for each type of request.
The Jeddah and Riyadh service centres handle Arabic and English calls. AlFursan Elite Plus members have priority routing.
The Saudia app handles seat selection and AlFursan redemptions.
Frequent flyer programme
AlFursan
Frequent flyerThe Saudia programme with Silver, Gold, Diamond and Elite Plus tiers. SkyTeam Elite Plus is the top equivalence.
Strengths and watch-outs
Works well
- Strong Hajj/Umrah season operational expertise.
- Jeddah and Riyadh dual-hub gives geographic flexibility.
Watch out
- Hajj season (typically May-July) creates major demand peaks affecting availability.
At a glance — Saudia
Saudia (Saudi Arabian Airlines) is the flag carrier of Saudi Arabia and a SkyTeam member, hubbed at Jeddah King Abdulaziz (JED) and Riyadh King Khalid (RUH). The fleet of around 150 aircraft (Boeing 777, 787, Airbus A320 family, A330) covers around 100 destinations. Hajj and Umrah season demand creates substantial seasonal peaks.
- HQ
- Jeddah, Saudi Arabia
- Primary hub
- King Abdulaziz International Airport (JED)
- Secondary base
- King Khalid International Airport (RUH)
- Alliance
- SkyTeam
- Fleet
- ~150 aircraft
- Destinations
- ~100 destinations
Common Saudia support topics
Most calls to Saudia customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Saudia in the EU
If your Saudia flight departs from an EU airport — or arrives in the EU on Saudia metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Saudia
- What is Saudia's customer service phone number?
- Saudia customer service can be reached at +44 207 798 9898.
- Where can I find Saudia support online?
- Visit https://www.saudia.com/ for official support options.
- Does Saudia customer service offer support in English?
- Yes, Saudia offers English-speaking customer service. Call +44 207 798 9898 for support in English.
- Is Saudia customer service available 24 hours?
- Saudia customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.