Contact flynas customer service
Contact flynas customer service for booking changes, refunds, baggage claims, delayed flights and Saudi passenger rights. Phone numbers, opening hours and support channels for Saudi Arabia's largest low-cost carrier.
- Phone: +966 920 020 020
- Website: https://www.flynas.com/en/
Fastest way to reach flynas
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common flynas support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When flynas cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. flynas online check-in typically opens 24–30 hours before departure. At King Khalid International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about flynas
- What is flynas's customer service phone number?
- flynas customer service can be reached at +966 920 020 020.
- Where can I find flynas support online?
- Visit https://www.flynas.com/en/ for official support options.
- Does flynas customer service offer support in English?
- Yes, flynas offers English-speaking customer service. Call +966 920 020 020 for support in English.
- Is flynas customer service available 24 hours?
- flynas customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from King Khalid International Airport (RUH): Saudia
Other airlines based in Saudi Arabia: flyadeal
About flynas
flynas was founded in 2007 and is headquartered in Riyadh, Saudi Arabia. Its primary hub is King Khalid International Airport (RUH). IATA code XY, ICAO code KNE.