Contact TAROM customer service
Contact TAROM customer service from the UK. Find phone number, website and opening hours for the flag carrier of Romania.
TAROM customer service: what to expect
TAROM is Romania's flag carrier and a SkyTeam member. The Bucharest-based service centre handles English calls during Romanian business hours. The airline operates predominantly European destinations from Bucharest.
Getting through to TAROM
Each TAROM support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Bucharest service centre handles English calls.
TAROM loyalty and elite tiers
Flying Blue
Frequent flyerTAROM uses Flying Blue as a SkyTeam member.
At a glance — TAROM
TAROM is hubbed at Bucharest Henri Coandă (OTP). The fleet covers Romanian-domestic and selected European destinations.
- HQ
- Otopeni, Romania
- Primary hub
- Bucharest Henri Coandă International Airport (OTP)
- Alliance
- SkyTeam
Common TAROM support topics
Most calls to TAROM customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying TAROM in the EU
If your TAROM flight departs from an EU airport — or arrives in the EU on TAROM metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about TAROM
- What is TAROM's customer service phone number?
- TAROM customer service can be reached at +40 21 204 6464.
- Where can I find TAROM support online?
- Visit https://www.tarom.ro/en/ for official support options.
- Does TAROM customer service offer support in English?
- Yes, TAROM offers English-speaking customer service. Call +40 21 204 6464 for support in English.
- Is TAROM customer service available 24 hours?
- TAROM customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.