Lufthansa took delivery of its first Boeing 777-9 and Airbus A350-1000, beginning the long-haul fleet renewal.
Customer service · LufthansaMainline full-service🇩🇪
Contact Lufthansa customer service
Lufthansa UK customer service: +44 333 0067726 24/7, US +1 800 645 3880. Digital Assistant chatbot, Messenger and online booking management.
Star AllianceEU 261 appliesCologne, Germany
HubFRAFrankfurt Airport
IATALHICAO DLH
Founded1953
Fleet~280 aircraft
Destinations~200 destinations
LoyaltyMiles & More
Phone+44 333 0067726
Inside Lufthansa customer service
Lufthansa runs the largest customer-service operation in Europe — multiple call centres in Frankfurt, Cape Town and Manila handle different language streams, all reading from the same backend. The Senator and HON Circle elite lines are the single biggest support hack: sub-2-minute average waits even during major German hub disruption, while the general 0180 number can exceed an hour at peak. The English-language line and the US number both reach the same call-centre cluster as the German number but route to whichever centre is currently lowest-utilisation.
Lufthansa channels: which to choose
Picking the right channel for Lufthansa significantly cuts wait time. This guide shows where to start for each type of request.
Phonejammed without status
The German 0180 line is the worst for waits. The English-language UK line and the US toll-free both reach the same cluster as the German number but get routed during European afternoon to whichever centre is currently lowest-utilisation. Senator and HON Circle answer in under 2 minutes even during major Frankfurt or Munich hub disruption.
App / webuse for routine changes
The Lufthansa app handles seat changes, online check-in, and Miles & More award redemptions cleanly. The website's "Manage my booking" tool calculates change fees correctly without the phone-handling supplement.
Web claim portalrequired for compensation
EU 261 claims must go via the dedicated lufthansa.com claim portal. Phone agents do not have settlement authority. Confirm the operating-carrier name before filing — Lufthansa codeshares heavily and liability sits with whoever flew the metal.
X / Twitterfast first response
@lufthansa responds within 30 minutes during European business hours but cannot settle EU 261 cases. Use them for status updates during disruption while you wait on the portal or phone.
Frequent flyer programme
Miles & More is the largest European frequent-flyer programme by membership. Senator (Star Alliance Gold equivalent) and HON Circle (super-elite, invitation-only) are the tiers that unlock the dedicated service line. The HON Circle tier requires 600,000 HON-qualifying miles over two years and is genuinely scarce.
Strengths and watch-outs
Works well
- Cross-routing of language lines means the German queue doesn't bottleneck non-Germans.
- Senator and HON Circle service is in the top tier globally for response times.
- Group-wide Miles & More status recognition across SWISS, Austrian, Brussels.
- Strong intercontinental connectivity from Frankfurt and Munich.
Watch out
- German 0180 number is genuinely slow during peak — avoid if you have any alternative.
- EU 261 strictly portal-only — no phone settlement.
- Codeshare ambiguity common: confirm operating carrier before claiming compensation.
Recent changes at Lufthansa
2024
2023
The Lufthansa Group acquired a 41% stake in ITA Airways (Italy's flag carrier successor to Alitalia), reshaping the European competitive landscape.
At a glance — Lufthansa
Lufthansa is the flag carrier of Germany and the largest airline in Europe by passenger count. The Frankfurt (FRA) and Munich (MUC) hubs are two of Europe's biggest connecting points, with a secondary intercontinental base at Munich-MUC. The mainline fleet is approximately 280 aircraft (Boeing 747-8, 777-9 inbound, 787-9, Airbus A320 family, A330, A340, A350-900, A380-800) covering around 200 destinations. The wider Lufthansa Group includes SWISS, Austrian, Brussels Airlines and Eurowings.
- HQ
- Cologne, Germany
- Primary hub
- Frankfurt Airport (FRA)
- Secondary base
- Munich Airport (MUC)
- Alliance
- Star Alliance (founding member)
- Fleet
- ~280 aircraft
- Destinations
- ~200 destinations
Common Lufthansa support topics
Most calls to Lufthansa customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Lufthansa in the EU
If your Lufthansa flight departs from an EU airport — or arrives in the EU on Lufthansa metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Lufthansa
- What is Lufthansa's customer service phone number?
- Lufthansa customer service can be reached at +44 333 0067726.
- Where can I find Lufthansa support online?
- Visit https://www.lufthansa.com/gb/en/homepage for official support options.
- Does Lufthansa customer service offer support in English?
- Yes, Lufthansa offers English-speaking customer service. Call +44 333 0067726 for support in English.
- Is Lufthansa customer service available 24 hours?
- Lufthansa customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.