Contact Eurowings customer service
Contact Eurowings customer service on +49 221 599 882 22 (daily 06:00–24:00), Messenger or support form. Manage bookings on eurowings.com.
How Eurowings handles customer service
Eurowings is the Lufthansa Group's short-haul value brand. Customer service is handled separately from Lufthansa mainline — do not call the Lufthansa line for a Eurowings booking. Miles & More status holders nevertheless get priority routing on the dedicated EW line, and the BIZclass fare includes faster-line access.
Reaching Eurowings: by channel
The channel you choose makes a bigger difference for Eurowings than for most carriers — this is where to start for each kind of request.
Eurowings has its own customer-service operation separate from Lufthansa. Do not call the LH line for an EW booking. Miles & More status gives priority routing on the EW line.
BIZclass fare passengers get a separate phone number on the confirmation with consistently shorter waits than the general 0180 line.
Loyalty programme
Miles & More — Lufthansa Group programme. Status carries over.
What works and what doesn't
Works well
- Multiple German base bases give flexibility.
- Miles & More cross-credit with the wider Lufthansa Group.
Watch out
- Separate customer service from LH mainline — confirm operating carrier before calling.
At a glance — Eurowings
Eurowings is the Lufthansa Group's short-haul value brand, hubbed at Düsseldorf (DUS), Cologne/Bonn (CGN), Hamburg (HAM), Munich (MUC), Stuttgart (STR) and Berlin (BER). The fleet of around 100 aircraft (Airbus A319, A320, A320neo, A321) covers around 200 destinations across Europe, North Africa and the Middle East.
- HQ
- Düsseldorf, Germany
- Primary hub
- Düsseldorf Airport (DUS)
- Group
- Lufthansa Group
- Fleet
- ~100 aircraft
- Destinations
- ~200 destinations
Common Eurowings support topics
Most calls to Eurowings customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Eurowings in the EU
If your Eurowings flight departs from an EU airport — or arrives in the EU on Eurowings metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Eurowings
- What is Eurowings's customer service phone number?
- Eurowings customer service can be reached at +49 (0)221 599 882 22.
- Where can I find Eurowings support online?
- Visit https://www.eurowings.com/en.html for official support options.
- Does Eurowings customer service offer support in English?
- Yes, Eurowings offers English-speaking customer service. Call +49 (0)221 599 882 22 for support in English.
- Is Eurowings customer service available 24 hours?
- Eurowings customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.