Contact Sundair customer service
Contact Sundair customer service for booking changes, refunds, baggage claims, delayed charter flights and EU 261 compensation. Phone numbers, opening hours and support channels for the German leisure airline.
Calling Sundair: the practical view
Sundair is a small German leisure carrier operating Mediterranean and Canary Islands charter routes for European tour operators. Direct-booked passengers are a minority of the customer base; most contact is routed through the originating tour operator. The customer-service team handles German and English calls during German business hours, with the operational team able to handle real-time disruption questions when the airline's own routes are affected.
Sundair support channels in practice
Sundair offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
Sundair's booking pages handle direct passenger queries and routine changes. Most package customers are routed through their tour operator first.
Customers who booked Sundair flights as part of a holiday package handle most queries through the tour operator rather than directly with the airline.
At a glance — Sundair
Sundair is based in Stralsund, Germany with bases at Berlin Brandenburg (BER) and several other German airports. The fleet of Airbus A320ceo family aircraft operates Mediterranean leisure destinations, the Canary Islands, and seasonal charter routes. The carrier is small compared with TUI fly Germany and Condor but operates a stable seasonal-leisure footprint.
- HQ
- Stralsund, Germany
- Primary hub
- Berlin Brandenburg Airport (BER)
Common Sundair support topics
Most calls to Sundair customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Sundair in the EU
If your Sundair flight departs from an EU airport — or arrives in the EU on Sundair metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Sundair
- What is Sundair's customer service phone number?
- Sundair customer service can be reached at +49 381 80 74 74 11.
- What is Sundair's customer service email?
- You can email Sundair customer service at info@sundair.com.
- Where can I find Sundair support online?
- Visit https://www.sundair.com/ for official support options.
- Does Sundair customer service offer support in English?
- Yes, Sundair offers English-speaking customer service. Call +49 381 80 74 74 11 for support in English.
- How do I email Sundair customer service?
- You can email Sundair customer service at info@sundair.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Sundair customer service available 24 hours?
- Sundair customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.