Completed A330neo fleet renewal, retiring the older 767-300ER aircraft. Long-haul product quality substantially upgraded.
Customer service · CondorLow-cost carrier🇩🇪
Contact Condor customer service
Contact Condor customer service 24/7 on +49 6171 6988 988 or +1 866 960 7915. WhatsApp, email and online booking management on condor.com.
EU 261 appliesNeu-Isenburg, Germany
HubFRAFrankfurt Airport
IATADEICAO CFG
Founded1955
Fleet~50 aircraft
Destinations~90 destinations
Phone+49 6171 6988 988
WhatsApphttps://wa.me/4961716988916
How Condor handles customer service
Condor is a German leisure airline focused on long-haul vacation routes (Caribbean, Mediterranean, North America). Since exiting the LOT Polish Airlines acquisition deal and being acquired by Attestor Capital in 2022, Condor has refocused as an independent leisure carrier. The Frankfurt-based call centre handles bilingual German and English calls.
Reaching Condor: by channel
The channel you choose makes a bigger difference for Condor than for most carriers — this is where to start for each kind of request.
PhoneFrankfurt centre
The Frankfurt service centre handles German and English calls. Wait times are acceptable outside German leisure-travel peak (school holidays).
App / webbest for routine changes
The Condor app handles seat changes and online check-in. Most fare changes are simpler through the website than via phone.
Web claim formfor EU 261
EU 261 claims via the Condor portal. Phone agents redirect to the form.
What works and what doesn't
Works well
- A330neo fleet renewal raised long-haul product quality substantially.
- Focused leisure-route network covers main German tourist demand.
Watch out
- Leisure-route focus means demand is concentrated around school holidays.
Recent operational notes
2024
At a glance — Condor
Condor is a German leisure airline, hubbed at Frankfurt Main (FRA) with secondary bases at Munich (MUC), Düsseldorf (DUS), and Berlin (BER). The fleet of around 50 aircraft (Boeing 757 and 767 in wind-down, Airbus A320 family, A330neo new) covers around 90 destinations focused on Mediterranean, Caribbean and North American leisure routes.
- HQ
- Neu-Isenburg, Germany
- Primary hub
- Frankfurt Airport (FRA)
- Fleet
- ~50 aircraft
- Destinations
- ~90 destinations
Common Condor support topics
Most calls to Condor customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Condor in the EU
If your Condor flight departs from an EU airport — or arrives in the EU on Condor metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Condor
- What is Condor's customer service phone number?
- Condor customer service can be reached at +49 6171 6988 988.
- What is Condor's customer service email?
- You can email Condor customer service at reservation.en@condor.com.
- Where can I find Condor support online?
- Visit https://www.condor.com/eu/en/ for official support options.
- Does Condor customer service offer support in English?
- Yes, Condor offers English-speaking customer service. Call +49 6171 6988 988 for support in English.
- How do I email Condor customer service?
- You can email Condor customer service at reservation.en@condor.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Does Condor offer WhatsApp support?
- Yes, you can contact Condor customer service via WhatsApp at 4961716988916. See all contact channels on this page.
- Is Condor customer service available 24 hours?
- Condor customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.