Rebranded from Eurowings Discover to Discover Airlines, aligning the brand with the Lufthansa Group long-haul leisure strategy.
Customer service · Discover Airlines
Contact Discover Airlines customer service
Contact Discover Airlines (formerly Eurowings Discover) on +49 69 86 798 200 (daily 08:00–22:00) or WhatsApp. Manage bookings online.
EU 261 appliesFrankfurt, Germany
HubFRAFrankfurt Airport
IATA4YICAO OCN
Founded2021
Phone+49 69 86 798 200
WhatsApphttps://wa.me/4915158952185
Calling Discover Airlines: the practical view
Discover Airlines (formerly Eurowings Discover, rebranded 2023) is the Lufthansa Group's long-haul leisure subsidiary, operating Boeing 787 and Airbus A330 from Frankfurt and Munich.
Discover Airlines support channels in practice
Discover Airlines offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
PhoneLufthansa Group routing
Calls route through Lufthansa Group customer service.
Earning and redeeming with Discover Airlines
Miles & More
Frequent flyerLufthansa Group programme.
Lately at Discover Airlines
2023
At a glance — Discover Airlines
Discover Airlines is hubbed at Frankfurt (FRA) and Munich (MUC). The fleet of Boeing 787 and Airbus A330 covers leisure destinations across the Mediterranean, Caribbean, and North America.
- HQ
- Frankfurt, Germany
- Primary hub
- Frankfurt Airport (FRA)
- Secondary base
- Munich Airport (MUC)
Common Discover Airlines support topics
Most calls to Discover Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Discover Airlines in the EU
If your Discover Airlines flight departs from an EU airport — or arrives in the EU on Discover Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Discover Airlines
- What is Discover Airlines's customer service phone number?
- Discover Airlines customer service can be reached at +49 69 86 798 200.
- Where can I find Discover Airlines support online?
- Visit https://www.discover-airlines.com/en/ for official support options.
- Does Discover Airlines customer service offer support in English?
- Yes, Discover Airlines offers English-speaking customer service. Call +49 69 86 798 200 for support in English.
- Does Discover Airlines offer WhatsApp support?
- Yes, you can contact Discover Airlines customer service via WhatsApp at 4915158952185. See all contact channels on this page.
- Is Discover Airlines customer service available 24 hours?
- Discover Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.