Contact Turkish Airlines customer service
Contact Turkish Airlines customer service from the UK, US or worldwide. Find phone numbers, email, WhatsApp, opening hours and EU 261 / UK 261 compensation information.
- Phone: +44 203 991 1993
- Email: customer2@thy.com
- Website: https://www.turkishairlines.com/en-gb/
- WhatsApp: https://wa.me/908503330849
Fastest way to reach Turkish Airlines
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Turkish Airlines support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Turkish Airlines cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Turkish Airlines online check-in typically opens 24–30 hours before departure. At Istanbul Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Passenger rights in the EU (Regulation 261/2004)
If your Turkish Airlines flight departs from an EU airport, or arrives at an EU airport operated by an EU carrier, you may be entitled to compensation and care under EU Regulation 261/2004 when:
- your flight is delayed 3 hours or more on arrival;
- your flight is cancelled less than 14 days before departure;
- you are denied boarding due to overbooking.
Compensation ranges from €250 to €600 depending on flight distance, and is not payable for delays caused by extraordinary circumstances such as severe weather or air-traffic control strikes. You are also entitled to meals, refreshments and, where necessary, overnight accommodation during long waits.
This is informational, not legal advice. Submit claims to Turkish Airlines via the contact channels above, or consult the EU air passenger rights overview on Your Europe.
Frequently asked questions about Turkish Airlines
- What is Turkish Airlines's customer service phone number?
- Turkish Airlines customer service can be reached at +44 203 991 1993.
- What is Turkish Airlines's customer service email?
- You can email Turkish Airlines customer service at customer2@thy.com.
- Where can I find Turkish Airlines support online?
- Visit https://www.turkishairlines.com/en-gb/ for official support options.
- Does Turkish Airlines customer service offer support in English?
- Yes, Turkish Airlines offers English-speaking customer service. Call +44 203 991 1993 for support in English.
- How do I email Turkish Airlines customer service?
- You can email Turkish Airlines customer service at customer2@thy.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Does Turkish Airlines offer WhatsApp support?
- Yes, you can contact Turkish Airlines customer service via WhatsApp at 908503330849. See all contact channels on this page.
- Is Turkish Airlines customer service available 24 hours?
- Turkish Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Other Star Alliance airlines: Aegean Airlines · Air Canada · Air China · Air India · Air New Zealand
Other airlines based in Turkey: AnadoluJet · Corendon Airlines · Freebird Airlines · Pegasus Airlines · SunExpress
About Turkish Airlines
Turkish Airlines was founded in 1933 and is headquartered in Istanbul, Turkey. Its primary hub is Istanbul Airport (IST). IATA code TK, ICAO code THY.
Turkish Airlines is a member of Star Alliance.