Contact SunExpress customer service
Contact SunExpress customer service from the UK. Find phone number, website and opening hours for the Turkish-German holiday airline.
How SunExpress handles customer service
SunExpress is a joint venture between Turkish Airlines and Lufthansa, operating leisure routes between Germany/Europe and Turkey/Mediterranean.
Reaching SunExpress: by channel
The channel you choose makes a bigger difference for SunExpress than for most carriers — this is where to start for each kind of request.
Service is split between German and Turkish offices.
SunExpress web tools handle routine changes.
At a glance — SunExpress
SunExpress is hubbed at Antalya (AYT), Izmir (ADB), and several European bases. Fleet of Boeing 737-800 and 737 MAX 8 aircraft. Joint venture between Turkish Airlines and Lufthansa.
- HQ
- Antalya, Turkey
- Primary hub
- Antalya Airport (AYT)
Common SunExpress support topics
Most calls to SunExpress customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying SunExpress in the EU
If your SunExpress flight departs from an EU airport — or arrives in the EU on SunExpress metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about SunExpress
- What is SunExpress's customer service phone number?
- SunExpress customer service can be reached at +90 444 0 797.
- Where can I find SunExpress support online?
- Visit https://www.sunexpress.com/en/ for official support options.
- Does SunExpress customer service offer support in English?
- Yes, SunExpress offers English-speaking customer service. Call +90 444 0 797 for support in English.
- Does SunExpress offer WhatsApp support?
- Yes, you can contact SunExpress customer service via WhatsApp at 491713377053. See all contact channels on this page.
- Is SunExpress customer service available 24 hours?
- SunExpress customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.