Contact Pegasus Airlines customer service
Contact Pegasus Airlines customer service. UK phone +44 333 300 3555 (24/7), email info@flypgs.com, website flypgs.com. Information on routes from Istanbul Sabiha Gökçen and passenger rights.
How Pegasus Airlines handles customer service
Pegasus Airlines is Turkey's largest low-cost carrier and runs a primarily self-service customer support model. The Istanbul Sabiha Gökçen (SAW) hub differentiates Pegasus from Turkish Airlines (which uses IST). Phone support is chargeable; the app and web are the primary channels.
Reaching Pegasus Airlines: by channel
The channel you choose makes a bigger difference for Pegasus Airlines than for most carriers — this is where to start for each kind of request.
The Pegasus app handles most routine changes. The website Manage Booking tool calculates fees correctly.
Phone is chargeable and reserves for genuine same-day issues.
EU 261 claims via the Pegasus portal. Like other LCCs, claims are sometimes contested — keep documentation.
What works and what doesn't
Works well
- SAW hub differentiates from Turkish Airlines — different transit experience.
- Strong network density between Turkey and Europe.
Watch out
- Phone is chargeable.
- EU 261 claims sometimes contested.
At a glance — Pegasus Airlines
Pegasus is Turkey's largest low-cost carrier, hubbed at Istanbul Sabiha Gökçen (SAW) on the Asian side of Istanbul (Turkish Airlines uses IST on the European side). The fleet of around 100 aircraft (Boeing 737-800 and Airbus A320neo family) covers around 130 destinations across Turkey, Europe, and the Middle East.
- HQ
- Istanbul, Turkey
- Primary hub
- Istanbul Sabiha Gökçen International Airport (SAW)
- Fleet
- ~100 aircraft
- Destinations
- ~130 destinations
Common Pegasus Airlines support topics
Most calls to Pegasus Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Pegasus Airlines in the EU
If your Pegasus Airlines flight departs from an EU airport — or arrives in the EU on Pegasus Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Pegasus Airlines
- What is Pegasus Airlines's customer service phone number?
- Pegasus Airlines customer service can be reached at +44 333 300 3555.
- What is Pegasus Airlines's customer service email?
- You can email Pegasus Airlines customer service at info@flypgs.com.
- Where can I find Pegasus Airlines support online?
- Visit https://www.flypgs.com/en for official support options.
- Does Pegasus Airlines customer service offer support in English?
- Yes, Pegasus Airlines offers English-speaking customer service. Call +44 333 300 3555 for support in English.
- How do I email Pegasus Airlines customer service?
- You can email Pegasus Airlines customer service at info@flypgs.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Pegasus Airlines customer service available 24 hours?
- Pegasus Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.