Contact AnadoluJet customer service
Contact AnadoluJet / AJet customer service from the UK. Find phone number, website and opening hours for Turkish Airlines' low-cost subsidiary.
Calling AnadoluJet: the practical view
AnadoluJet is Turkish Airlines' low-cost arm operating from Istanbul Sabiha Gökçen (SAW), the secondary Istanbul airport.
AnadoluJet support channels in practice
AnadoluJet offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
AnadoluJet app handles routine changes.
Earning and redeeming with AnadoluJet
Miles&Smiles
Frequent flyerTurkish Airlines Group programme.
At a glance — AnadoluJet
AnadoluJet is hubbed at Istanbul Sabiha Gökçen (SAW). Boeing 737 family fleet operates domestic Turkish and selected European routes.
- HQ
- Istanbul, Turkey
- Primary hub
- Istanbul Sabiha Gökçen International Airport (SAW)
Common AnadoluJet support topics
Most calls to AnadoluJet customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying AnadoluJet in the EU
If your AnadoluJet flight departs from an EU airport — or arrives in the EU on AnadoluJet metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about AnadoluJet
- What is AnadoluJet's customer service phone number?
- AnadoluJet customer service can be reached at +90 850 333 2538.
- Where can I find AnadoluJet support online?
- Visit https://www.ajet.com/en for official support options.
- Does AnadoluJet customer service offer support in English?
- Yes, AnadoluJet offers English-speaking customer service. Call +90 850 333 2538 for support in English.
- Is AnadoluJet customer service available 24 hours?
- AnadoluJet customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.