Qantas placed firm orders for 12 Airbus A350-1000 aircraft for Project Sunrise ultra-long-haul direct services (SYD-LHR, SYD-JFK from 2027).
Customer service · QantasMainline full-service🇦🇺
Contact Qantas customer service
Contact Qantas customer service. Find UK phone number, website and opening hours for Australia's flag carrier.
OneworldEU 261 appliesMascot, Australia
HubSYDSydney Kingsford Smith Airport
IATAQFICAO QFA
Founded1920
Fleet~130 aircraft
Destinations~90 international destinations
LoyaltyQantas Frequent Flyer
Phone+44 345 774 7767
Calling Qantas: the practical view
Qantas operates Australia's largest network and the Qantas Frequent Flyer Platinum and Platinum One lines are well-staffed with sub-90-second waits even at peak. The Chairman's Lounge (invitation-only) includes a dedicated concierge that bypasses the general service operation entirely.
Qantas support channels in practice
Qantas offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
PhonePlatinum One dramatic difference
QFF Platinum and Platinum One have dedicated lines with sub-90-second waits. The general 13 13 13 line within Australia averages 20+ minutes during morning peak.
Chairman's Lounge conciergeinvitation-only, named host
If you have Chairman's Lounge access (invitation-only super-elite), there is no need to call any general line — the lounge concierge handles bookings, complaints and irregular operations directly.
X / Twitterresponsive during AU hours
@Qantas responds within 30–60 minutes during Australian business hours.
Earning and redeeming with Qantas
Qantas Frequent Flyer (QFF) is the largest FFP in the Southern Hemisphere. Bronze, Silver, Gold, Platinum, Platinum One are the public tiers; Chairman's Lounge is the invitation-only super-elite layer.
Qantas at its best and worst
Works well
- Platinum One service is among the best in the Southern Hemisphere.
- Strong Australian domestic backbone with extensive intra-Australia network.
- Project Sunrise (ultra-long-haul SYD-LHR and SYD-JFK direct) starting 2027 with A350-1000.
Watch out
- Without status the general 13 13 13 line is slow during morning peak.
- A380 fleet operating cycle is variable due to grounding/un-grounding history.
Lately at Qantas
2024
At a glance — Qantas
Qantas is the flag carrier of Australia and a Oneworld founding member, hubbed at Sydney (SYD) with major operations at Melbourne (MEL), Brisbane (BNE) and Perth (PER). The mainline fleet of around 130 aircraft (Boeing 737-800, 787-9, Airbus A330, A380) covers around 90 international destinations plus extensive Australian domestic. The wholly-owned low-cost subsidiary Jetstar (operating from AU, JP, SG and VN bases) extends the group network.
- HQ
- Mascot, Australia
- Primary hub
- Sydney Kingsford Smith Airport (SYD)
- Alliance
- Oneworld (founding member)
- Fleet
- ~130 aircraft
- Destinations
- ~90 international destinations
Common Qantas support topics
Most calls to Qantas customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Qantas in the EU
If your Qantas flight departs from an EU airport — or arrives in the EU on Qantas metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Qantas
- What is Qantas's customer service phone number?
- Qantas customer service can be reached at +44 345 774 7767.
- Where can I find Qantas support online?
- Visit https://www.qantas.com/gb/en.html for official support options.
- Does Qantas customer service offer support in English?
- Yes, Qantas offers English-speaking customer service. Call +44 345 774 7767 for support in English.
- Is Qantas customer service available 24 hours?
- Qantas customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.